Rawr Express within Primark Reading Reviews Summary

Staff and Service Quality

Pros:

• "I usually come here for threading, it’s a great place. Rashmi did my threading and did an amazing job and there was no pain during the whole part."
• "All the staff are very friendly and welcoming, but I always see Eve for my nails - she’s amazing!"
• "Loren is not only so very talented nail technician, she is friendly, caring, funny and very passionate about her work."
• "Eva was nice to chat to and even put up with me moving when she asked me not to!"
• "I’ve always been delighted with the results and the atmosphere is fun and lively."
• "Everyone is so accommodating and friendly, extremely patient and very kind to my Mum, who’s almost 88, making her tea and checking she’s ok."
• "Have been a very happy client of Festa’s for over two years now. She’s professional, always delivers first class results."

Cons:

• "It started coming off the next day and I just took everything off coz my fingers are still hurting so bad."
• "I wasn't acknowledged for several minutes by either of the stylists in the shop."
• "The nail technician was more concerned with getting the manager to order her food for lunch and then she took a couple of personal calls."
• "The staff wasn’t much better."
• "Once i got my eyebrows done i went to pay and was served by two asian ladies who had no customer service at all and dealt with me so unprofessionally."
• "Very disappointed with the lady who threaded my brows."
• "The lady was INCREDIBLY rude and not delicate at all."

Hygiene and Environment

Pros:

• "Very professional and felt safe with the hygiene practices in place."
• "I always have the best experience here."
• "They truly care about the health of your nails and provide amazing service."

Cons:

• "There is also really poor ventilation (eye-watering acetone smell) and it feels overcrowded."
• "Recently however the atmosphere has been slightly chaotic and lots of staff members standing around doing nothing."
• "Primark customers were queuing at the checkouts and just staring - overall bad experience."
• "Should be reported to DOP for there working environment!"
• "Brow threading area is a bit messy with loose brow hairs all over the counter."
• "Nothing worse than a salon that has no heart!"
• "Behind the scenes its a dodgy backstreet shop where they think they can get away with treating staff how they like and pay you whenever it suits them."

Customer Experience

Pros:

• "I am happy with the quality and service itself."
• "I would especially recommend Eve, her manicures and pedicures are so expertly done and very relaxing."
• "I love the threading- it is done very well."
• "Both provided excellent service."
• "Thank you so much ❤️."
• "Everyone is SO friendly and Zuzanna does my acrylics perfect every time."
• "The staff really engaged with conversation and it felt like such a welcoming environment!"

Cons:

• "The gel itself was so thin that I could see my nail underneath it."
• "So I went in last week to get my lashes done... they were wonky and out of place, and she said that was the best she could do as I had twitchy eyes."
• "I booked online with a specific therapist and got a different one."
• "I used to be a fan but the tech I saw left and I was put with juniors who put the gel on too thick making bumpy nails."
• "Absolute rip off, certainly won't be returning!"
• "I felt mistreated, and that was the first time I’ve ever gotten that treatment from any beauty bar."
• "AWFUL LASHES, used wayyy too much glue and damaged my natural lashes."