The Beauty Refinery Reviews Summary

Customer Service

Pros:

• "Amazing customer service! Professional at all times."
• "The staff were all very friendly and delivered a professional service."
• "The staff are always super friendly and happy to squeeze you in."
• "The staff is very polite and helpful. Services are excellent and very affordable as well."
• "All the staff and owner of this salon are friendly in nature and welcome their customers with a smile."
• "The staff are professional, friendly and welcoming everytime."
• "The staff are very professional. I get my eyebrows done here on a regular basis."

Cons:

• "It was a horrible experience. I went for a luxury facial, and the lady just put on my face lots of cream, and that was all."
• "When I tried to contact the salon regarding my complaint I was told I had a patch test even though there was no record of this!"
• "Had an awful experience here and would not recommend. Came for eyelash extensions firstly no patch test was done, secondly the lashes were glued to my actual skin it was so painful I had to remove them the next day."
• "Unprofessional from start to finish I only popped in to get my eyebrows threaded on my way home after reading good reviews I was barely spoke to."
• "Worst place! I went in for waxing and eyebrow threading and the owner of the salon burnt me so badly that I now have scars!"
• "Looking back on the whole experience, I wouldn't recommend or go back here."
• "The worst manicure I have ever experienced. Kenzie cut my cuticles and it started bleeding."

Salon Atmosphere

Pros:

• "It's always calm and relaxing in there."
• "Very welcoming and calming atmosphere, staff incredibly amenable to fit you and what you need in."
• "The Beauty Refinery Salon is a calm, quiet and nice place to visit."
• "The facility is clean, the aromas of the diffusers and candles make the whole place smell soo great!"
• "The environment is very calm and clean!!"
• "It's got a lovely ambience and is always clean and tidy."
• "The atmosphere was very relaxing too."

Cons:

• "I was taken into a shared room which was partitioned using a curtain and clips, I could hear the people on the other side sniffling and talking."
• "There was no privacy because it was done in the part of the shared room with no curtain which was uncomfortable."
• "You are made to sit on a plastic foldable garden chair and your legs are then lifted to quite high for your feet to be scrubbed which was super uncomfortable."

Treatment Quality

Pros:

• "I booked the 1 hour luxury facial and I must say the whole experience was exceptional!"
• "I’m in love with my results every time."
• "Great waxing and eyebrows were done perfectly by shazia!"
• "The eyebrow lamination treatment is nothing short of a revolution."
• "The effects of the lash lift were great it’s long lasting and looks very natural to my taste."
• "My skin feels smoother, more hydrated, and has a noticeable glow."
• "The henna designs are always so professional and intricate."