Address: 136 High St, Oxford, OX1 4DN, United Kingdom
Phone: +441865692141
Rating: 4.9
based on 303 reviews.
Customer Service
Pros:
"Super friendly and helpful!"
"Incredibly quick turnaround, especially given the fact I brought it in when all the students had just returned."
"They were extremely helpful and kind."
"The customer support associate at the desk dispensed invaluable advice."
"Very friendly, helpful service from the young man in the shop who sold me a refurbished phone."
"Helpful and transparent about the steps in getting the laptop fix and the potential cost at each step."
"They also fixed my bike lock, which was great!"
"Allowed me to run a quick cable test to determine if a full diagnosis was necessary."
Cons:
"Unfortunately, they cannot do motherboard-level repairs, but the diagnostic process is speedy."
"Promised they’d get to my job by the end of the next day at the latest, though when I went back the next day at closing time they hadn’t even started."
"Too expensive and rude. It costs 120 pounds to change a power button of a laptop."
"They lost my mouse receiver and broke a side panel of my laptop."
Repair Quality
Pros:
"Fixed it without any loss of functionality earlier than promised and at a lower price than the one initially projected."
"They fixed my laptop super quick, despite having to order in parts."
"Saved my data and it cost 80% less to repair."
"They were able to answer all of my questions and were incredibly friendly and patient."
"They fixed my water damaged laptop and took the time to check it was all working afterwards."
"Repaired my phone in 30 mins for a very reasonable price."
"They saved my vacation."
"They managed to diagnose, repair, and return my laptop to me in 6 hours on a Saturday."
Cons:
"Replaced a laptop keyboard but damaged the keyboard surround/palm-rest."
"The original problem not being able to be resolved."
"My first thought was to go the manufacturer for a repair, but their system was clunky and incoherent."
"Took my laptop when it wouldn't boot up. Because I urgently needed it for my dissertation, they diagnosed it, repaired it, and got it back with me within two days."
Pricing and Transparency
Pros:
"Exceptionally kind and friendly, and the pricing was great: £45 for a diagnosis."
"The price was very reasonable too - you really get value for your money!"
"Very genuine individuals who really care about the customer."
"Were clear about pricing and where the fix was at throughout."
"They fixed my water damaged laptop and took the time to check it was all working afterwards."
"They fixed it within the same day that I delivered my PC."
"They offered me a really good deal and fixed it within the same day."
"Was very clear about pricing options throughout the process."
Cons:
"I thought it would only take a few minutes but because I'm a computer klutz, it took a while for me to open my email to locate the document to be printed."
"They tried to backpedal and claim they made no such promises which was a boldfaced lie."
"They were in constant phone contact with us to update on the status of the repair."
"Professionals have to at least admit their mistakes and pay back the customers."
Speed of Service
Pros:
"Incredibly quick turnaround, especially given the fact I brought it in when all the students had just returned."
"Both devices fixed and working only 24 hours later."
"They managed to diagnose, repair, and return my laptop to me in 6 hours on a Saturday."
"Laptop was diagnosed in a day and fixed in only a few hours time!"
"The whole process was very quick and the staff were very friendly."
"Highly recommend, and will definitely return if needed."
"Repaired my phone in 30 mins for a very reasonable price."
"Super fast and friendly service with panache."
Cons:
"It took a bit of to-ing and fro-ing, but they did manage to recover most of my data in the end, to my enormous relief."
"They did a great job in a friendly and efficient way."
"I drew on the expertise of Gigafix on three occasions."
"I walked in to Gigafix with my computer in hand."