Ellis & Co Bounds Green Lettings & Estate Agents Reviews Summary

Customer Service

Pros:

• "The staff acted promptly and courteously, and communication was clear and regularly provided."
• "They made the entire process easy and smooth."
• "They are really friendly and understanding all your needs. Whenever you have a problem with the property, they sort out as soon as possible."
• "The team are dedicated & friendly, they always put 110% effort and would respond quickly to any queries we had, going above and beyond expectation."
• "They are very friendly and professionals, they look after me during my renting."
• "They made us feel relaxed and at ease from looking at the flat to getting our offer accepted, processing our references."
• "The team are all friendly and welcoming and always seem pleased to speak to you."

Cons:

• "The worse people ever. Not sure if everyone working there are same but terrible experience I’ve ever had to just enquire for a property."
• "I then got thrown a question of 'when was last time I paid my tax'??? That was very unprofessional and silly question."
• "Whilst I wouldn’t 'dock a star' for it, the standard lease with a break clause gave me angst about the security of our tenancy."

Efficiency

Pros:

• "I love how laid back these guys are whilst being extremely efficient."
• "Amazing service, any problems with the flat was resolved immediately."
• "Any issues we have had have been dealt with immediately (even when we have said it is nothing urgent and we are happy to wait)."
• "We've only had one issue since we moved in and they've sorted it out efficiently and immediately."
• "Any issue in the flat has been resolved very efficiently and professionally."
• "Whenever we had questions or any sort of issue with the property, they managed to sort it out for us within 48 hours, but mostly same day."
• "A few weeks after we moved in, we had a problem with hot water, and so we called Ellis & Co. They sent us a repairman for the same day!"

Cons:

• "Despite a few issues with the property we are in, they have always stayed in good communication."

Professionalism

Pros:

• "They were a pleasure to work with right from the beginning; the perfect mixture of friendly and professional whilst also being very good at their job."
• "The whole team have been brilliant in helping us with our house purchase - honest, straightforward, professional, helpful."
• "Nicos is the perfect estate agent very professional, helpful, honest, quick responsive to the question and very patient."
• "Tom, Tina and Nicos have been professional, efficient, reliable and friendly throughout our move."
• "Ellis & Co as a whole was responsive and supportive during our house sale."
• "Tina has been professional and most importantly very efficient while understanding our personal circumstances, working in a timely manner."
• "Professional service, good market knowledge and good communication."

Cons:

• "My sister and I had to wait a long time for the purchaser to respond to Ellis & Co and our Solicitors."