Halfords - Botley (Oxford) Reviews Summary

Customer Service

Pros:

• "Jake at Halfords Botley road fitted me a new headlight bulb within five minutes of my arrival."
• "Great service from Kirk and other staff were very helpful and explanatory."
• "Team did a great job, very helpful and supportive and knowledgeable."
• "Chris and Kirk were super helpful. I came in with a broken bicycle seat and they helped fit a new one."
• "Staff were very welcoming, even though I ran in 2 minutes before closing."
• "Quick and trustworthy service provided by both Justin and Fahhan."
• "Wonderful. The guy found everything I needed in no time, way quicker than me hunting around."
• "Jamie was great - kind and very helpful with all my purchases."

Cons:

• "If you can afford to buy a bike from an independent shop in Oxford instead, you'll save yourself a lot of time and money in the long run."
• "I bought a folding bike built by Halfords but a pedal was mis-threaded so it broke."
• "Visited the Botley store last week to browse bikes for my son during the opening hours. Reached all the way there and the staff including the manager stopped me from visiting the bikes section."
• "Really bad customer service. We wanted to buy a bike for our daughter and the staff member attended us this afternoon was very rude."
• "Avoid. Bought an e-bike from here in August which developed a critical fault by November."
• "Booked my bike in for 6 week MOT on the 3 Yr care plan, booked my 30 minute slot. On arrival at the Botley Store, Oxford was told it would not be done that day."
• "I am totally frustrated by the Halford web site."
• "After paying £10 for the children’s bike to be built, it was still unrideable on collection."

Product Quality

Pros:

• "Team did a great job, very helpful and supportive and knowledgeable, and I LOVE my new bike."
• "Went to to purchase a new helmet, the team upstairs were amazing, and so helpful."
• "Had a bike ordered online for an in-store pick up. Was served by 'Chris' who was polite and handled the order quickly."
• "Went to the store in Botley, Oxford, great service from a great team. My roof box was read and waiting at the time arranged, the guy fitted perfect making sure it was dead center."
• "A superb experience from the Halfords Botley Road Store."
• "Fast and fantastic replacement bulb service; I qualified for a free 10 point car check."
• "I was very impressed with service I received today. Robbie the customer assistant offered good advice on my purchase."
• "Bought Halfords advance 175 pcs tools kit. Excellent quality with lifetime guarantee."

Cons:

• "The bike was poorly built and barely ready to cycle away, almost no effort was made to align brakes or gears so I had to redo it."
• "A nice place to have a number of stuffs related to cars, motorbikes and bicycles. The bike section is on the first floor and with no working lifts, it's a pain to carry bikes."
• "I bought a folding bike built by Halfords but a pedal was mis-threaded so it broke."
• "Avoid. Bought an e-bike from here in August which developed a critical fault by November. The new replacment bike was very badly set up."
• "Terrible customer service from the bike mechanic shop. We were given a poorly assembled children's bike."
• "Really bad experience taking the bike in for a service. Paid £55 for a "silver service", got the bike back home and the rear gear is lose and not any better than before."
• "Took my 3 years old Voodoo bike in for a service, was told it's too bent to repair."
• "Totally useless and unhelpful re fitting new wiper blades."