Frankie & Benny's Reviews Summary

Service

Pros:

• "The level of service was exceptional, our waiter Daniel was on point throughout our time there he really couldn't do enough and the kids thought he was great too always a bonus."
• "Really good evening, last minute booking, they were really busy as it is Saturday evening however the young lady, (manager I believe) was very welcoming and efficient, seating customers, cleaning tables, delegating and generally ensuring a good service was being maintained."
• "Excellent service, I had a couple of questions regarding allergies and the manager Richard was on hand and helped me with it straight away."
• "Danny our waiter ensured we were happy with our meals etc and was very pleasant throughout."
• "Had Kirsty as out waitress for the evening. She's amazing and was lovely, and all I have are good words for her."
• "Our server was also very very friendly! I didn't catch her name, but she was lovely."
• "Staff .... well they was all professional, courteous and really friendly and attentive."

Cons:

• "Being ignored is not fun. Standing at the door for 10 mins. All the servers chose to ignore us even they were not busy."
• "One server was rearranging tables constantly but not wiping them down."
• "We waited long for the deserts and after asking for the second time they finally came."
• "There was one waitress running round blesses whilst two of them just stood near the bar doing absolutely nothing."
• "Despite asking several times the music was unbearably loud."
• "Took a further 15 minutes before we made it clear we wanted serving as no one approached us to take our order for food or drink."
• "Waitress couldn't have cared less."

Food Quality

Pros:

• "The food I ordered from here was amazing."
• "The food was tasty and cheap (ordered from the lunch menu)."
• "Eggs Benedict with bacon was tasty."
• "The food was amazing 👏 having a dairy intolerance the vegan options for me were excellent and very tasty."
• "Food was lovely, quick to be seated and mains came quite quickly."
• "Food amazing best pizza for a long time. All fresh and tasty."
• "The food was perfect, I had the bbq butter chicken burger and my daughter had the nuggets meal."

Cons:

• "Cutlery was dirty."
• "The food was particularly poor, the Carbonara was bland."
• "He started to eat them and told us they were cold, I split open one of the nuggets and it was still frozen inside."
• "Calzone pizza had no cheese in which was shown to the waiter."
• "Food was appalling. One of my parties ribs were pink and inedible."
• "Food was awful, portions small and badly cooked."
• "The dishes we ordered looked like cheap food in the canteen, reheated from frozen food, poorly washed cutlery. Quality inadequate for the price."

Value for Money

Pros:

• "Excellent value at £6.99 pp for a single course."
• "As it was a Friday lunchtime we ate from the lunchtime menu and enjoyed a 3 course lunch and unlimited drink for less than £20/adult."
• "The bill was reduced in price without me saying anything so customer service was good."
• "Very good value for money and very nice food."
• "Good job I had a buy one get one free voucher."
• "Only noticed the lunch deal on my way by when considering where to eat and in I went to order there is much more choice of pasta dishes and drinks than in similar restaurants in the same centre and with top class service with a smile."
• "Food was amazing. Portions were huge."

Cons:

• "Quite expensive for what it is, average food."
• "It's quite cramped here as the tables are quite close together."
• "The replacement bbq platter is overpriced at £30 and not all that."
• "A little pricey for the portions."
• "Overpriced, ripped off on drinks. Drinks £3.00 for a can of coke filled out with ice. £5 for a small bottle of peroni."
• "Overpriced rubbish, went for breakfast half of menu not in stock but still charging for full meal, small portions burnt toast, bacon tasted like rubber and also burnt."
• "Our bill came to over £50 which is ridiculous."

Ambiance

Pros:

• "The atmosphere was quiet as it was a bank holiday however all the staff seemed friendly and attentive."
• "Atmosphere .... well its F&B's so brilliant and the music sets this place out from the usual 'modern' rubbish."
• "The team on the tables are a bubbly, friendly bunch making us punters feel most welcome."
• "Great service and atmosphere."
• "It's Frankie and Benny's so set your expectations accordingly."
• "Nice decor inside."
• "Frankie & Benny's is a cool place, chefs are well skilled."

Cons:

• "The atmosphere was personally avoidable in my opinion, I had a migraine after playing the 4D golf and then to come into a restaurant to finally sit and enjoy some food then have all of that noise after a long day is somewhat off putting."
• "Very noisy and loud music so you can not talk at the table."
• "Despite asking several times the music was unbearably loud."
• "Quite a noisy atmosphere but nothing you can do about that."
• "But the worst thing was that the staff were not in uniform and were sat around chatting while customers were still in the restaurant. Very unprofessional!!! ☹️"
• "Only seemed to be one waitress trying to juggle everyone..way too loud inside no leadership directed."
• "It's now over priced, poor quality and with small portion sizes."