ASK Italian Reviews Summary

Staff Service

Pros:

• "Friendly staff."
• "Service was a little slow but friendly and efficient staff."
• "We were served by 5 different people while we were there and all of them were extremely attentive and friendly."
• "Absolutely brilliant service, staff were very friendly and welcoming."
• "All staff very friendly. Dimitri was a brilliant waiter checking food was ok etc."
• "The staff at Ask at Xscape went to extra mile to make us all feel so welcome and looked after."
• "Our waiter was Domitra, he was lovely, a really nice guy and he even made me a rose out of a napkin."

Cons:

• "Disappointed tonight, we have had lots of good meals here but they were clearly short staffed and struggling."
• "Didn't even get into the restaurant as we stood waiting for a staff member to seat us for 15 mins."
• "Some of the staff were lovely and obliging, others quite abrupt."
• "The staff were great but kind of slow."
• "Food was great and staff very good but only thing that spoilt it was the tip added to the bill 10% without being informed sneaked in on the bottom in small print."
• "I think she was the manager. Young women dresses in black. She was so rude and unprofessional."
• "Only half full but waited over 5 minutes to be seated. Called a waiter who looked at us then turned away."

Food Quality

Pros:

• "The food was good quality."
• "The food was outstanding."
• "Lovely food and plenty choice too."
• "The food was amazing and tasty."
• "Food was utterly fantastic. Very flavoursome; clearly made with fresh ingredients."
• "The food was amazing as always."
• "The food was very good."

Cons:

• "Absolutely Rubbish wrong meal undercooked 1st time."
• "Ordered a lasagne grande to try for the first time it cost £16.25 turned up quite timely but was basically a microwave lasagne with fresh parsley dropped on top??"
• "The food at Ask was really plain, no seasoning on any of the food, I have had a better meal from a packet pasta and sauce."
• "The food quality is much improved and was very nice although a little small on portion size."
• "Calzone was ok but pretty burnt so was sent replacement and oddly replacement made me feel unwell."
• "The food took very long to come out despite it not being that busy and was very very average."
• "Food was awful. I had the crab pasta and the sauce tasted like the heinz spaghetti from the can."

Atmosphere & Ambiance

Pros:

• "Generally a nice environment to sit in and one of the restaurants we prefer at xscape."
• "It does get very busy and occasionally they are under a bit of pressure but I would say its worth the wait for the quality of the service and food and a very warm and comfortable atmosphere."
• "Delicious food, great atmosphere."
• "Relaxed atmosphere."
• "Great atmosphere and ambiance."
• "Always nice atmosphere."
• "The Ambience was great."

Cons:

• "It was busy and noisy."
• "Due to the acoustics, when busy it is not a place for those who want a quiet romantic meal perhaps."
• "And the music was on the loud side."