"Notification of delivery days in advance, then on delivery day received email with drivers name and tracking ability so I could follow their progress, received a phone call to update/confirm delivery time."
"Delivery was very accurate and I could follow the route with the link given in email."
"All went well and delivery was well advised in advance and much quicker than expected."
"Delivered on time (they have a nifty app where you can track the driver) by a nice guy called Paul."
"I ordered a shed 3 days ago, and I didn't expect it to be dispatched the next day and delivered to my house today."
"Great log cabin easy to install and good pre delivery communication."
"I ordered 4 trellis panels through Wilko and everything has gone perfectly from email confirmations to email and text on day of delivery with tracking."
Cons:
"Delivery man knocked on the door at 6:12am although delivery slot was 7-8:30."
"They don't have the decency to attend the delivery slot they state and dump garbage timber on your doorstep."
"AVOID AT ALL COSTS 2 WEEKS LATE ON DELIVERY."
"Delivery slots where confirmed by text message, 4 times they were a no show."
"Ordered a shed and took a day off work for delivery. Shed didn't arrive, I wasn't told anything."
"Day of delivery I find an email for tracking... click the link to find they claim it had been ‘completed’ at 0800, it’s now 0900 and as I had been sat outside my clients house since 0700 I’m pretty sure it hasn’t been delivered."
Customer Service
Pros:
"I spoke to a few of the ladies on the phone and they were helpful enough."
"The office staff I spoke to were very apologetic and said the right things so I won’t fault them but after the first lie about stock and now the failed delivery... I’ve cancelled and gone elsewhere."
"The assembly team kindly ordered the correct parts."
"Big mention to Phil S & John D who were my delivery men, who had great customer service and were very professional."
"Absolutely Brilliant Service!!"
"Thank you chaps you really are a credit to the company!! Will certainly recommend and use again!!"
"Fantastic communication throughout regarding my order and delivery with email and text updates."
"Terrible management and non existent customer service."
"Every time I called Forest Garden I found the staff to be unknowledgeable, unhelpful and uncaring."
"Shocking customer service and experience take your money and don't deliver."
"The office do not care and are no help please believe the reviews and avoid."
"Very unhelpful staff of the phone."
"Non-existent customer service."
Product Quality
Pros:
"It fits in my garden perfectly and is really aesthetic pleasing me!"
"The product itself is SOLID, took me about 4/5 hours to assemble it on my own."
"The shed was easy to build and looked extremely nice."
"The product went together as expected and looks good."
"Looks a lot better now painted."
"I definitely got my money's worth and more."
"Had a minor problem with a damaged post on my recently delivered pergola. The company immediately dealt with it."
Cons:
"They don't answer letters. The quality of the material is very poor."
"The quality of the item is absolutely abysmal. After less than two months some of the panels are already warped and on one side two full length boards have split away from the main frame of the shed."
"PANELS VERY POORLY MADE WITH 1 IMMEDIATELY OBVIOUSLY NOT MANUFACTURED CORRECT/BROKEN WHERE NAILS WENT IN ETC."
"Quality is rubbish very flimsy wood is warped and splitting doesn't fit together properly without gaps nails not properly put in."
"The panels that make up the components of the shed are very badly made."
"Shed itself is poor quality."
"Wood was water stained and split. Metal on the fastenings was heavily rusted."