Worcestershire Chimney Services Reviews Summary

Professionalism

Pros:

• "Every aspect was professionally and thoroughly handled by Mr Despard."
• "Very professional and punctual."
• "They were punctual professional and tidy, nothing was too much bother."
• "The quality of work, attention to detail and enthusiasm of Lee and the team is second to none."
• "Their service levels, attention to detail and professionalism meant that I not only had my fireplace fitted to a standard that far exceeded my expectation but also found a company that a whole heartedly trust."
• "Lee is extremely knowledgeable and along with Jake they are a very professional team."
• "Lee and his co-worker are polite and friendly and adopt a very professional approach to their work."

Cons:

• "The phone call I was promised from his assistant never happened!"
• "Obviously this is their standard service. Best avoided!"
• "Their customer services really is not as good as their website makes out."
• "Really whilst we have no complaints about Lee's work, they need to look after existing customers and not just chase the big dollar!"
• "You swore so much at your poor assistant and you were aggressive and rude to him."
• "He has visited before and all he did was swear at his poor assistant and was generally rude."
• "3 hours before our appointment received a SMS text (not even a call) to say current job was taking longer so would have to re-schedule."

Quality of Work

Pros:

• "Lee definitely knows his stuff and explained every stage of the transformation."
• "5 Star service from Lee and Jake."
• "I would strongly recommend Lee to any one needing a chimney sweep."
• "Lee re-installed my log burner about 9 years ago and it has been perfect for 9 years!"
• "The internal finish to the render and new registry plate is excellent."
• "Lee’s work is of an exceptionally high standard - he pays close attention to making sure that every detail is correct."
• "Supremely happy with the stove that's been installed and the building work completed by Lee and Jake."

Cons:

• "The work they completed, in my opinion was of a standard."

Customer Service

Pros:

• "Customer service at its best! Kept fully informed of time of arrival."
• "Kept me informed all the time about his visit."
• "Lee and Tracy have been ace from beginning to end! From our first enquiry until the job was finished they have been professional, responsive and helpful."
• "The communication and planning for the work was fantastic and we received a really personable service."
• "Appointment was made over the internet & confirmed promptly Lee & Jake turned up on time & introduced themselves, keeping a very good distance."
• "Good communication from the 'Admin' side of the business as well and fitted in with my timing."
• "Communication is first rate."

Cons:

• "The phone call I was promised from his assistant never happened!"
• "Their customer services really is not as good as their website makes out."
• "3 hours before our appointment received a SMS text (not even a call) to say current job was taking longer so would have to re-schedule."

Cleanliness

Pros:

• "Both engineers were very careful to ensure they left no mess and that the Chimney sweeping was carried out in a tidy manner."
• "Fantastic service, had two chimneys swept and two cowls fitted. Very tidy work with no residual mess."
• "They also came with blankets and equipment to make sure that they didn't leave any mess."
• "Had our chimney swept by Lee today, he did a fantastic job, super clean and tidy."
• "Everything was protected with dust sheets from the start and the floor was also protected."
• "Arrived early and completed the job quickly and with no mess at all."
• "The house was left clean and tidy and honestly one wouldn’t have known anything had been done."

Cons:

• "Obviously this is their standard service. Best avoided!"

Value

Pros:

• "Great prices too."
• "They are very reasonably priced."
• "This company are extremely knowledgeable, efficient, friendly and very reasonably priced."
• "Would not hesitate to recommend Worcestershire Chimney Services - they are top notch and worth every penny!!"
• "He is extremely polite and good value for money."

Cons:

• "The phrase 'you get what you pay for' has never been so true with this company."
• "Really whilst we have no complaints about Lee's work, they need to look after existing customers and not just chase the big dollar!"