Arcade Food Hall & Bar Tottenham Court Road Reviews Summary

Category: Food court London

Address: 103-105 New Oxford St, London, WC1A 1DB, United Kingdom

Rating: 4.0
based on 649 reviews.

Ordering Process

Pros:

  • "Love that all you need is your phone. Quick and easy online order."
  • "Easy to book a table online. Ordering via QR code on the table is simple enough."
  • "I found that setting up a tab, ordering and paying to very straight forward."
  • "Service is really good, you scan your table number and order, food with images and prices, pay and then your food is served within a few minutes."
  • "Having such a wide range of cuisines in an easy to access food hall is simply awesome."

Cons:

  • "The menu navigation is very clunky (and only work if you had mobile data reception...good luck)."
  • "You have to keep switching back and forth on different menus."
  • "We had to make payment, which included a service charge ahead of us receibg our food, which didn't make sense to me as we paid a service fee for bad service."
  • "You have to order via an app, even though WiFi is so poor."
  • "Online order system needs to validate your phone number. There's no practical need for it to be required."

Food Quality and Variety

Pros:

  • "The food was all lovely and was exceptionally flavourful and of high quality despite the cheap price!"
  • "The food is good overall, but pricing is inconsistent."
  • "The options include Mexican Nepali Indonesian Indian and Japanese. Everything we ate was superb from the pork taco to the paneer."
  • "The sushi was great, as were the burgers and the Thai."
  • "The food was delicious, all of it!"

Cons:

  • "It felt a shame to have to waste the leftovers (you can’t take any home)."
  • "Overall, it was nothing impressive but for the price you pay it was reasonable."
  • "The portions were minuscule. Told the manager that it seemed like quite a dishonest portion size."
  • "Some of the dishes were not as flavorful as I remembered them."
  • "The beef satay was dry, very rich in flavour and tiny for the price you pay."

Service and Staff

Pros:

  • "The staff are very helpful and attentive."
  • "The staff are all lovely, but Jason and Firkan at the bar made our night even extra special they were both really attentive."
  • "We had an extra person turn up right after we ordered and again the hostess was super helpful in getting us sat as a 4 instead of a three."
  • "I was glad to receive my meal promptly however the meal I ordered for the person sitting on the table with me was brought in two parts, the potatoes arriving first."
  • "The staff were helpful and kind, they brought a bowl of water for the dog :)"

Cons:

  • "However, some dishes took a long time to arrive and when we asked our waitress, she was was borderline rude."
  • "The service at this place wasn't great. I asked for condiments, but they never came, so I had to ask a different waiter for a second time."
  • "Having already paid and not having much time we had to go ahead with what we had."
  • "We ordered drinks but ended up cancelling our order because 30 minutes later we were late for a show."
  • "We were seated somewhere where I didn’t have data signal."

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