chaiiwala Rochdale Reviews Summary

Food Quality

Pros:

• "Karachi Bun Kebab, butter chicken roll and masala chips (extra spicy) all made fresh was lovely."
• "Had the desi breakfast which was really filling and tasty!"
• "Desi breakfast and masala chips are amazing to go with their karak chai or pink tea."
• "Food was fresh & hot!"
• "The drinks themselves are nice."
• "I usually get a samosa Chaat every other day after a long day at uni and it fills me up instantly."
• "The omelette, I loved to crunchiness of the onions and the green chillies and the flavor of the masala in the eggs, very unusual."
• "The karak chai is really nice."

Cons:

• "The omelette is cold, burnt and looks like it was cooked hours ago and just reheated for this order."
• "Avoid avoid avoid Overpriced poor quality food."
• "Omelette was thick and hard Chickpeas was also hard and had horrible aftertaste."
• "The portion sizes compared to the price for this food is absolutely ludicrous!"
• "The samosa looked & tasted like it was stuffed with baby food."
• "I wouldn’t recommend this place to anyone."
• "SERIOUSLY OVERPRICED! Definitely not worth the money."
• "Sandwich bread was hard, threw away (half) as my children couldn't bite into it."

Customer Service

Pros:

• "Great customer service from Ali who catered to my less spicy request."
• "Just wanted to say a big thank you to Mahnoor who was dealing with us. She provided us with a great service."
• "The customer service was amazing, the staff there (Ummay & Alisha) were very prompt & professional."
• "Staff is very welcoming. Highly recommended. Their speciality..KARAK chai, original 100%."
• "Staff as well as the decor, create such a friendly and family orientated atmosphere."
• "Was greeted with manners and a smile."
• "Service was really good. Placed an order for collection, 2 English-Ish breakfasts & 1 karak chai & 1 Kashmiri pink chai - all to go."
• "Me and my newborn daughter visited this establishment and really enjoyed the customer service provided by Maryam on the counter."

Cons:

• "The waitress brought the kids orders all on the same plate, I politely asked for an extra plate and she told me to come downstairs and get it myself."
• "Really bad customer service! I was served by sanjay today and it took 20 mins to get my order to me."
• "New staff made it a very poor experience."
• "The service was slow, the food was ok-ish, not bad but not wow either."
• "The food is like starters regarding size but price is fair and the Karachi bun was delicious."
• "They usually have one person at front handling multiple tasks, phone orders, delivery app orders."
• "The staff were all young and seemed to lack customer service skills."
• "The girl asked me if I wanted large to which I replied yes, I then said actually change to one regular and one large but despite this on checking my order later I found she still had charged me for 2 large."

Management and Efficiency

Pros:

• "The booking process was extremely easy and stress free."
• "She got this sorted within an hour and I was able to collect the tea and cups from chaiwalla in Rochdale."
• "Great customer service delivered by Mahnoor!"
• "The staff were so friendly, outstanding smiling and fast."
• "Truly exceptional service, authentic food and quality."
• "I can confirm that everything at Chaiiwala is perfection."
• "I visited with family and had a great experience."
• "Really nice to visit Chaiiwala Rochdale. Especially, I’m really very thankful to Maryam there at reception."

Cons:

• "Waited ages on an eat in order when it finally arrived the food was cold."
• "Everytime i call the phone they never answer."
• "Order something so simple, two teas and ice cream to take away!!!! It wasn't even that busy, I was left waiting for 25 minutes."
• "The service was rushed, the girl came flying out the back whilst still giggling away in convo and rushed my order."
• "Poor overall especially compared to other branches, service was rushed."
• "The girl asked me if I wanted large to which I replied yes, I then said actually change to one regular and one large but despite this on checking my order later I found she still had charged me for 2 large."
• "They forgot all the dips that were advertised as part of the dishes and the portions were tiny with little fill."
• "I've always enjoyed chai wala Bolton and Blackburn. Rochdale branch have rude staff, staff don't know how to speak to customers."