KFC Reviews Summary

Service Speed

Pros:

• "Had my food within 2 minutes of ordering."
• "We picked a quiet time of day so our meal was prepared and ready in record time."
• "Food was ready for collection but drinks were not."
• "The new spicy nuggets promotion was very good."
• "Ordered via the displays rather than the till... no quibbles about changing the burger."
• "Visited 2:30pm on a quiet Wednesday afternoon, very few other customers."
• "The staff are friendly and speed of food preparation is decent."
• "Food was good, service not bad either."

Cons:

• "I walked in, had to wait 30 minutes in a queue to even have my order taken."
• "Waited 1 hour in the drive through for my order to be wrong."
• "Took almost two hours to get the food and when we did it was cold and undercooked."
• "The first member of staff we saw was Andy. And what a happy and very nice young lad he was... but very slow service."
• "Staff were in the middle of serving first car... About 10mins later, person in car behind me got out to check inside the restaurant."
• "Waited nearly half an hour for food for one."
• "2nd time I've been both 25 min wait for take out."
• "Went through drive through yesterday waited at lease 20 minutes order was short and food was very bland."

Cleanliness and Hygiene

Pros:

• "The whole restaurant was very clean including the toilets."
• "We picked a quiet time of day so our meal was prepared and ready in record time."
• "Layout and decor good."
• "We used the automated ordering screens and it unraveled from there."
• "Called in for the first time since it opened. Very pleasant experience, everything as we ordered, fresh, hot and as good as any KFC we've been to."
• "Much better food and cleaning In between customer today outside was also tidy."
• "Really good service considering the circumstances at the moment."
• "Excellent, I ordered a large Zinger Tower Meal at the stone thru and the order was quick."

Cons:

• "The area around me was filthy. This is no where near good enough."
• "During the time of ordering and eating, about 45 minutes no one has ever washed any table or swept the floor."
• "Bunch of children serving, kitchen staff busy messing around with each other."
• "The cleanliness in the hall leaves something to be desired, the table is not cleaned after each customer."
• "One of the men's toilets was blocked with toilet roll and waste, the other was not clean."
• "Stopped in for a coffee and a toilet break, toilets were disgustingly dirty and the restaurant area was filthy."
• "The worst customer service in all Kfc that i have been. Every time but every time when i have something for take away, missing, or the bag is loaded like apples."
• "Very chaotic, slow and not overly clean, granted it was saturday lunchtime and a very unpleasant rotten chicken smell across the car park."

Food Quality

Pros:

• "Food was really good, hot and tasty."
• "The food was OK. Some pieces of chicken were a little cold."
• "Very good food, I tried a veggie burger for the first time... moist and tasty."
• "Tried the vegan burger today. Meal was ready in no time and tasted great."
• "Food was great; tasty and generous portions."
• "Food was just the same as any other KFC."
• "Went on a busy Saturday night... Food was still hot when we got home & order completely correct."
• "Food has been fine when we have actually got it."

Cons:

• "Eating breadcrumbs would almost break a tooth. I have never eaten such a hard coating in my life."
• "Food was stone cold and tasted stale."
• "The food arrived in a bag covered in stickers saying 'checked and sealed' but on opening the bag a major component of our order was missing."
• "The chicken was excessively oily, appearing glossy and shiny from how much oil there was and did not taste good."
• "The 'Hot wings' were dry and cold and too hard to eat."
• "The chips were cold and tasted awful."
• "The chicken smelt like urine, the gravy was cold, the chips were soggy."
• "The chicken was barely warm and the coating was soggy and falling off the meat."

Staff Attitude and Service

Pros:

• "Considering they have only been open for just over a week, I think they're doing a great job."
• "1 star as girl on till was friendly."
• "Friendly staff! Nice one 👍🏻."
• "The staff are friendly and speed of food preparation is decent."
• "The staff member who served me (at lunchtime) was extremely friendly and helpful. A credit to KFC."
• "Went in there yesterday (27/12/20) and the guy on the counter at lunch time could not have been anymore helpful."
• "Visited on a rainy Friday lunchtime around 1pm. 2 of us used the drive thru, which wasn't very busy... staff, even though busy were friendly and welcoming."
• "Definitely our best visit... staff were also very helpful."

Cons:

• "Many staff, zero service - waited silly amount for 2 wraps."
• "All staff are very rude, bad attitude. They are clueless."
• "Never had a great experience at the KFC @Evesham to the point this is the last time we will use it."
• "Visited on Friday 13th September... Only one extremely rude guy doing the front of house packing the orders."
• "Utterly dreadful service. Went through the drive thru and ordered a standard meal. Waited for 28 minutes!!!!!!"
• "Food was ok. The seating ares was dirty and tables needed clearing. Staff to busy having fun behind the counters and not paying enough attention to the customers."
• "Really poor customer service. Honestly I thought McD's was poor but this is on another level."
• "Shocking takes 45 minutes for an order and even then the food is only luke warm staff are blunt really not impressed with this Evesham branch."