The Raven Reviews Summary

Food Quality

Pros:

• "The food was traditional pub food and I loved it, just what I was looking for."
• "Food and drink was great."
• "Very decent, tasty and sensible priced food."
• "The food is lovely and it is very quick to come out."
• "The meals were excellent."
• "The food was lovely I had the fillet steak and it was cooked perfectly."
• "The food was some of the best we've had at a pub."

Cons:

• "Food substituted on the menu without informing us after we had ordered."
• "Food quality mediocre."
• "The fish was dry the chips like crisps."
• "Roast pork dinner the worst l have ever had, pork tough, gravy tasteless, carrots hard in fact whole dinner was tasteless."
• "The turkey was processed meat and the veg shrivelled up."
• "I was a little disappointed in the steak and ale pie as it definitely wasn't home made and didn't have a lot of meat in it, mostly just gravy."
• "Very disappointed with Sunday Roast I had Sunday just gone, it must be the worst dinner I have ever had."

Service

Pros:

• "Staff very helpful and a no quibble policy."
• "Staff were very helpful in positioning heaters near our table as we'd requested too."
• "Staff are really friendly and helpful."
• "Service was even better."
• "The staff were attentive."
• "Staff absolutely great, felt really looked after."
• "The staff were friendly, funny and could not do enough for us."

Cons:

• "The staff were so busy talking to each other in a foreign language that I felt in the way."
• "Unfortunately the service was slow and the burger didn't justify what was charged."
• "Table attentiveness and overall general service was slow."
• "Had to wait a long time for the desserts."
• "Ordered a 2nd drink but had to chase it up after about 10 mins as it hadn't arrived!"
• "Went yesterday for dinner. Staff sullen and too busy chatting at bar to serve."
• "Waiting for a burger 88 minutes."

Ambiance and Location

Pros:

• "Lovely old fashioned pub with decent (though not great) food and friendly staff, in a nice part of the world."
• "This is a lovely pub, with a welcoming and very pretty frontage with welcoming hanging baskets."
• "Very nice country pub."
• "Nice secluded pub in the village of Hexton."
• "A delightful village setting - in the midst of the rolling countryside."
• "Lovely countryside pub, clean and tidy to look at with a decent sized car park."
• "The Raven is set in a nice tranquil environment."

Cons:

• "When you walk in the decor looks a bit 80’s."
• "Old pub, decor doesn't seem to have changed in at least 20 years."
• "Tbh was disappointed this time. No atmosphere at all."
• "Interior a bit dated and could do with a spruce up(September 2016)but the exterior is a nice place to sit on a Summers evening."
• "Not overly impressed with their covid measures."
• "'Family friendly' yet no baby change facilities."
• "I didn't feel 100% safe walking through the disabled garden entrance which wasn't a flat surface."

Value

Pros:

• "Really good value. You must put this place on you to visit list."
• "A very reasonable price for food and good size portions of food."
• "Lovely meal with friends. Barman made us feel very welcome and couldn't do enough to keep us happy."
• "Great food, great value and a lovely garden to enjoy it in."
• "Superb Sunday roast - very reasonable. Very friendly staff."
• "Food excellent. Staff absolutely great, felt really looked after."
• "Including all our drinks the bill came to £180 which I thought was great value."

Cons:

• "Unfortunately the service was slow and the burger didn't justify what was charged."
• "For £67 each, and it being Christmas day, I did expect freshly cooked food."
• "Coupled with a pint of moretti costing £5.10 it's fair to say I won't be going back until new management is in place."
• "Felt the steak salad was overpriced for a load of salad leaves and a few bits of steak on top."
• "Wasn't worth the money we paid. And there was 4 of us.. Overpriced."
• "Price wise it's probably somewhere I would save for special occasions."
• "Very disappointed with Sunday Roast I had Sunday just gone, it must be the worst dinner I have ever had."

Management and Staff Attitude

Pros:

• "Staff very helpful and a no quibble policy."
• "Would recommend The Raven to anyone for Party or just for food and Drinks."
• "Staff were very helpful in positioning heaters near our table as we'd requested too."
• "Staff are really friendly and helpful."
• "The staff were attentive."
• "Staff absolutely great, felt really looked after."
• "The manager and his team are spot on, very welcoming and friendly."

Cons:

• "Management tried to blame us for paying the bill before coming to see them."
• "Poor service, owner with a very bad attitude."
• "It’s a shame that our birthday lunch was ruined by this rudeness from the manager."
• "Management tried to claim that the 'chef had moved on because we weren't sat at the table anymore'."
• "Awful experience. Extremely Slow service and poor attitude from todays staff."
• "Staff were sullen with no interaction."
• "Had lunch there today. Service when we first got there wasn't great."