Address: 33 Park Rd, Diss, IP22 4AS, United Kingdom
Phone: +441379658905
Rating: 3.9
based on 212 reviews.
Service
Pros:
"The service was excellent, the staff were more than happy to alter the meals to suit the tastes of the more fussy members of our group."
"The manager was attentive immediately."
"5 stars just for how seriously they took my partner’s allergy ties/intolerance."
"Review update March 2023. New menu and big staff improvements recently, back to the standard people expect."
"Lovely atmosphere. Staff are kind, caring, smiling, aware and looking after everyone really well."
"The service and quality of food was very good, we were a party of Six and had starters thru to desserts."
"The service staff were all friendly and polite and checked to see if everything was ok with our meal."
Cons:
"It took some time to give us our reserved table as a single member of staff was dealing with a large party of guests."
"Waited at the Door for around 5-10 minutes before being seated… the restaurant was pretty empty with staff serving on the bar."
"Unfortunately will not be going back again due to lack of staff/slow service."
"The restaurant was clearly understaffed and using the large party that was presumably booked in as an excuse for the large delays was unacceptable."
"Took ages to take our food order."
"Clearly understaffed."
"Service was very slow but food was nice."
Food Quality
Pros:
"Food was absolutely lovely especially the prawn cocktail."
"Now, THE FOOD, it was by a mile the best we've ever had in there!!!"
"The food was excellent The portion sizes were spot on and so was the presentation best night I've had out in a very long time."
"Food was amazing and very well presented."
"The vegetarian roast was my choice and it was really nice. All the veggies were fresh and cooked to perfection."
"When the food arrived it was nice and hot, well presented and tasted excellent."
"Food was absolutely delicious and fantastic quality."
Cons:
"Duck terrine and chutney starter was ok but both clearly just out of very cold fridge which dulled the taste."
"Roast beef was poor quality, gristly and tasteless, child's roast chicken was a grilled breast and dry."
"Service and drinks were good food wasn't great. Tasted like it had been reheated or kept under heat all day."
"The halloumi fries were tiny scraps and massively overcooked."
"We ordered lamb shanks, it was mainly bone and not much else, a small amount of mash potato, with watercress, and hidden was a teaspoon of cabbage."
"The food was terrible... Didn’t seem organised or well run at all."
"Uncooked meat which was replaced after twenty five minutes, potatoes completely left off of all the roast dinners which took twenty minutes to rectify, a bit of a shambles to be honest."
Atmosphere & Accessibility
Pros:
"Excellent service and food in a welcoming atmosphere."
"Lovely atmosphere. Staff are kind, caring, smiling, aware and looking after everyone really well."
"Friendly venue, improved, pared down menu with a good mix of options and an improved atmosphere."
"I especially love that all the fairy lights are static rather than flashing."
"The pub looked good and the atmosphere was good."
"The overall atmosphere of the place was cosy and welcoming."
"It is a particularly good place for Maurice as he has MS and has to be able to get in and out of buildings using his scooter - the access here is very easy for him."
Cons:
"Apart from a soup bowl & a plate were chipped. Not good hygiene practice."
"Did not appreciate loud ROCK music, or VERY bright lights directly above table."
"Visited on a Sunday evening, very surprising how few customers in such a large Pub, hence the low score for atmosphere."
"Well we're put onto a table without much light so I couldn't read the menu."
"It is a shame its always so dark inside but i know lots of people like this."
"The only negative was the quality of the espresso martini, weak coffee and spirit taste."
"Waiting to be seated took quite a while would of been nice if the young lady at the bar stopped staring at us and seated us."
Value & Pricing
Pros:
"Food was worth the money."
"Overall a very reasonably priced Sunday lunch. We will book again."
"The Mothers’ Day menu was amazing for the price."
"Value for money and then an extra 30% off mains so worthwhile going."
"Food was responsible priced, tasted fantastic and was good portion size definitely filled me up."
"Food was worth the money, very dog friendly and nice atmosphere."
"The Mothers’ Day menu was amazing for the price. Starter, Main and Dessert only £25 in total."
Cons:
"Had the chicken burger, I'd say you could do with a few more chips and the amount of coleslaw was a bit of a joke really, the teeeeeniest ramiken, kinda made it not worth it."
"Around £7 for their 'in-house' ale?! Between the 2 of us we spent over £50 and still has to put up sub-standard food and a waitress with attitude."
"Only critique i have is that the bacon in burger was i undercooked. Still raw."
"With this place It used to be a case of 'lower your expectations and you won't be disappointed', but these days with the inflated prices that's not the case anymore."
"Prices steep for what you get."
"The bill came to just shy of £80 - fine for 4 and half good meals but a terrible waste of money for what we got."
"Meals are very good only one complaint there wasn’t enough gravy most of our Sunday Lunch was dry when we asked for some more gravy we were we would have to pay extra for it."
Management & Staff
Pros:
"The service and quality of food was very good, we were a party of Six and had starters thru to desserts."
"Staff were friendly and pleasant but due to staff on their holidays they could have done with an extra person or two when it got busier."
"Lovely staff."
"All staff were very friendly. Will definitely be visiting more because of today."
"Very friendly on arrival. Very lovely girl who took our order."
"Staff always friendly and welcoming."
"Staff were excellent."
Cons:
"Also, we ordered and were charged for a vegetarian roast dinner but instead got chips instead of roast potatoes and no Yorkshire pudding."
"Unfortunately the menu we went for wasn’t on the 2 course lunch menu, I checked before we went and also when told yet it was still on website!"
"Went in for a family meal, had a voucher which they refused to honour and when pressed could not even tell us the terms and conditions also very rude and confrontational contradicted themselves a few times in regards to the voucher will not be returning awful rude staff."
"3 of our pre-ordered deserts (cheesecakes) were not available and this was extremely disappointing."
"Several waiters/ waitresses couldn't even produce T&C of the voucher eligibility."
"Having booked a table we were told to sit and someone would bring menus and take drinks order. After 15 mins I had to go to the bar and ask for service."
"Walked in at 5:30 tonight, on a Wednesday to be turned away…we were told that they were fully booked even though we could see plenty of empty tables!"