Currys Reviews Summary

Customer Service

Pros:

• "Amazing and Wonderful experience. Wonderful team, I really much appreciate Mr.Gary(Manager), Mr.Mike(Manager team), Mr.Ruben(Floor Sale Representative) and Customer Service Ms.Sanam."
• "sales assistant Joshan was very helpful and price promised them so we saved £35 off the store price."
• "Had a excellent young lad, help me and my elderly uncle sort out his new provider, very polite helpful and informative."
• "Excellent service received from 77 Rupel, I walked in and had a look around for the TV I was looking for."
• "Really impressed with very helpful staff and great selection of TV's."
• "Staff very friendly and tried to help with my query."
• "Today, I met a very helpful lady on the floor."

Cons:

• "Do not use the repairs team!"
• "Ordered a dish washer online to collect from store... the original sales assistant was so rude."
• "There was a moody girl working alone on the collection point who clearly hates her job."
• "Customer service in this store is appalling. The staff seem like their minds are in another galaxy went talking to you."
• "Visited for enquiry on a washing machine i had intended to purchase, left without the purchase because of the attitude of the customer service staff in the washing machine section, very impatient and unhelpful."
• "Staff are so hit and miss in this Currys store... they are often grumpy and not looking to help."
• "Only giving it one star because I have to... First off we were waiting for 20 minutes and members of staff just walked past us and did not even acknowledge us."

Product Availability and Selection

Pros:

• "Best thing with Curry's is there is a great range of products to see and feel."
• "Wide range of tech available here, have bought 2 Sony tv's here and the young man serving us explained all the different options and didn't come across as pushy etc."
• "This store has the most friendly and helpful staff working here."
• "The place has good items displayed and the knowledge they offer is good."
• "Bought a Dyson Handheld Vacuum cleaner, the salesman went through the features with us and actually sold us a cheaper version after explaining that the more expensive version came with less accessories."
• "A lovely big spacious shop with every electric appliance you will ever need for your home displayed very professionally with some outstanding offers to be had."
• "Moderately sized branch located in the Tower Retail park, opposite Crayford Town Hall. A large selection of TVs."

Cons:

• "Tried to buy a Samsung galaxy tab S6 lite and walked out empty handed. They couldn't sell it to me because they couldn't process any orders unless they were online."
• "Went in to buy a tumble dryer an spent 30 mins waiting for a member of staff to help me without getting any help."
• "The worst experience ever! Wanted to buy a small fridge. Looked online and it was in stock... Waited another 10 minutes only to be told that she could not find that particular fridge in the warehouse."
• "Waited 40 mins to get served !! 40 good minutes. I approached five employees for help... I approached an employee named Dan, so rude, no manners at all."
• "Went in to look at Hi Fi equipment... left without a product I would have more than likely purchased had I been able to hear it."
• "Waste of time really. Came in to have a look at a printer to make my final decision before purchase, Unfortunately they didnt have any in stock here or any other warehouse."
• "Most of the product displays are broken or missing."

Staff Attitude and Helpfulness

Pros:

• "I had a nightmare with the 'customer services'... I visited the crayford branch to see if anyone could help me there. I was in luck as MARTIN was AMAZING and everything someone should be when working in a customer service environment."
• "Good range of electronics and appliances with a phone shop inside too. Store felt inviting and unloved, dirty windows and entrance."
• "A lift is in place so wheelchair users can get upstairs now."
• "The person who sold me my laptops was a lovely helpful young man."
• "Good system for distancing, staff were polite and effective."
• "Roxanne was a really knowledgeable and sweet when it came to my item and warranty."
• "Excellent customer service from Sam. I had brought a new phone and Sam transferred everything from my old phone to the new one."

Cons:

• "Im inside for 10 min, the staff is sending me from a member staff to other, i try to buy a laptop and if i need some useful information.....no one is willing to help."
• "Visited this store twice this week... Both times the customer service was shocking."
• "Used Pay & Collect on 9th December but didn't receive notification that my package had arrived so had to visit the store to track it down."
• "Very hard to find any staff to ask questions about or purchase a product... most don't know the most basic features or functions of the stuff they sell and tend to use google to answer questions or make stuff up."
• "This place should be shut down - AVOID LIKE THE PLAGUE."
• "I ordered a laptop through click and collect for a Saturday. No email received... Wasted a whole day and had to go into the store to collect it without any email notification."
• "Awful experience! The staff seem more preoccupied with personal conversations than helping customers."