The Plough and Harrow Reviews Summary

Food Quality

Pros:

• "The food and service was great on both occasions."
• "Food was fab! Huge kids portions which looked great."
• "The food was very nice and the portion sizes are good."
• "The food was very good, well presented and delicious."
• "Food is just superb here."
• "The puddings were amazing."
• "The food was absolutely delicious and service was excellent."

Cons:

• "I feel it was a waster of £58.00"
• "The so called Malaysian Vegan curry was horrible - the curry sauce was tasteless, no seasoning, rice was hard and dry."
• "Out of four meals not one was up to standard burgers were dry buns soggy chilly beef salad beef was cold salad just chunks off pepper and unappealing lettuce."
• "The massive lump of cod and chips was from frozen and mostly batter and at £17 disappointing."
• "Unfortunately my steak was THE WORST STEAK I’ve ever had."
• "The gnocchi which was dry, bland, a tiny portion and very poor value for money."
• "One of the most disappointing Sunday roasts I’ve ever had. No seasoning, no taste and tough beef."

Service

Pros:

• "The staff were really helpful."
• "Service excellent. Special requests handled with aplomb; nothing's impossible, and they think through what you need - kind service."
• "All the staff were really nice and friendly."
• "Staff went beyond their roles to make it extra special."
• "Excellent service by a young staff only just in the job."
• "Service was excellent and the food delicious."
• "Great service and great food."

Cons:

• "I got the impression that they were short staffed."
• "Service was poor. Had to go and find staff for cutlery."
• "Staff treat you as if they are doing you a favour serving you - when they actually bother to serve that is!"
• "The service was a little slower than I expected given a lunchtime when it wasn’t near full."
• "Service was slow and whilst the staff were doing their best, they seemed unhappy and put down by miserable management who shouted at them across the bar much to our surprise."
• "Service was desperately slow for enough staff to have almost one per table."
• "Very poor communications skills by the manager and a very poor experience for diners."

Ambience & Facilities

Pros:

• "The atmosphere and the building is wonderful, watching the food coming out all looked lovely."
• "Views from the garden of the sun setting over the Malverns were spectacular."
• "Great restoration with very well thought out decor."
• "The interior was beautifully laid out with plenty of room between tables."
• "Beautiful building, plenty of space inside and outside."
• "Lovely setting in the countryside, with a view of the Malvern hills."
• "The pub has been beautifully refurbished with space for larger parties upstairs, and has plenty of parking."

Cons:

• "Seriously need some decent lighting on the car park... don't walk across in your heels in the dark!!!"
• "Although the welcome and ambience are great the menu was overpriced for the quality of food."
• "The ale served incredibly warm almost undrinkable."
• "The ambience is poor...it's a well lit barn."
• "We arrived in the drizzle with our 90+ companion, and the pathway was puddled, uneven and draining towards the main entrance."
• "Outside smells like sewage occasionally though, and we waited 50 mins for chips, and when they came they weren’t hot."
• "It wasn't clear how to get into the car park, which is behind the restaurant."