Address: 126 Smithdown Rd, Liverpool, L15 3JR, United Kingdom
Phone: +441517346600
Rating: 4.2
based on 236 reviews.
Customer Service
Pros:
"The staff are very friendly, they are always stocking the aisles, feel relaxed when shopping."
"The click and collect staff provide excellent customer service and are always helpful and friendly."
"I was especially grateful Ahmed achmedi who helped me get a trolley."
"I only found 1 staff member helpful after asking 4 other staff members for help."
"The staff are always friendly and even after the most irate customers they will still greet you with a smile."
"Staff are lovely can’t fault them always willing to help!"
"Asda in the Heart of smithdown road will always be a busy store. A nice selection of products and very helpful staff."
Cons:
"Me and my boyfriend were in the queue, waiting to pay for our products...she was disrespectful and discriminated myself as an individual."
"The woman at the bakery was very rude and unpleasant, she was screaming at me after she had asked me what I wanted..."
"This store ıs absolutely horrıble nıght self serve staff are so rude 2 woman with Glasses on older women are so moody and vıle."
"Counter staff ..attitude so bad."
"Some young girl who worked there barged in front of us clearly not respecting the 2 meter rule."
"When I approached her at the till her attitude was awful!"
"There were 2 member of staff, who were very rude and not helpful at the self service checkout."
Store Cleanliness and Organization
Pros:
"Place spotless as well as them."
"Went in at about 3 in the afternoon, availability was still good."
"The store is big and nicely organised with plenty of offers."
"Everything you need in terms of food, home decors, medicines and so on are suitably categorized and easy to find."
"Tidy & Clean supermarket. Affordable prices and a variety of merchandise.friendly,helpful staff ، With thanks and appreciation for All & customer service window , especially employees was on 11/29/2021"
"Open 24 hours. Very well stocked. They have a cafe too."
"This Aldi has recently had a refurb and extension. The product range is now better aligned with the local population."
Cons:
"The shop floor was dirty and had packaging scattered around causing trip hazards."
"The aisles are a little narrow and cluttered."
"The self service tills now do not have hooks to put your bags on and there is no signs to say which is the bagging area."
"The shop was very untidy, nothing was labelled correctly and the shelves were cluttered."
"Shop is okay. But the fruit & vegetable section is horrible."
"So, went for my monthly shop at Asda Smithdown road on Saturday, normally no prods. Sat 16 Sep, an utter disaster! The store has moved the stock around to different alses and shelves."
"there always seems to be minor inconveniences, for instance there is rarely any bags in the produce section and products are scattered in various different places."
Pricing and Offers
Pros:
"Great store. Plenty of choice of any stuffs. All household things you can buy in one store."
"Sometimes does alright offers on spirits."
"Gets a four star rating simply for the range of quality products at more than reasonable prices."
"Good prices (compared to elsewhere) and a great rewards-scheme/ loyalty card with nice incentives to buy fruit and veg, etc."
"great products and lovely fresh daily produce, mostly retailing at a reasonable price, great place to shop."
"I like Asda as they are very competitive."
"Fair prices and (mostly) friendly staff."
Cons:
"Unfortunately prices continue to rise sharply."
"Prices are higher than expected for a lot of common goods."
"Make sure you have an idea of prices as this store has prices on shelves and yet when you get to tills you will be overcharged."
"The yoghurts expire on the 12th of August, your reduction label puts the yoghurts with expiry date of the 14th of August and yesterday it was day 15."
"Pretty horrifying price increases in the cafe I have found today."
"Prices have gone through the roof, I'd say more so than other retailers."
"It’s very annoying that the prices in your receipt are completely different to those at the price tags."
Facilities and Accessibility
Pros:
"Other than that the parking area is really big."
"Got there early to avoid the crowd security on the doors to make sure you sanitize your hands and make sure you wear a mask felt very safe doing shopping."
"I am also very grateful for your fruit aisle as your pineapple make great hats."
"Also has a cafe upstairs."
"There is a pharmacy Opticians and café and a Timpson outside if you need keys cut or shoe repair also toilets onsite and petrol Station."
"Right at the entrance there's a Timpson cabin. Very handy for replacing watch batteries, shoe repairs, and dry cleaning."
"It is a nice spot of petrol station, all is self-checkout and 24 Hours open."
Cons:
"Will let you in even if the max people allowed in the store has been reached, not the safest place given this information."
"there is never car park spaces in the family designated area because people with no kids park in there."
"Some tills are card only and not clearly marked."
"Checking out a weeks groceries takes twice as long as going to manned check out desks!"
"Why does ASDA ALLOW SO MANY SHOPPERS INTO THEIR SMITHDOWN ROAD STORE WITH NO FACE COVERINGS."
"Lack of covid 19 MEASURES.NO HAND SANITIZER AND SOME PEOPLE NO WEARING FACE MASK."
"Customers not following social distance rules, customers not wearing face coverings."