Wren Kitchens Reviews Summary

Kitchen Design and Planning

Pros:

• "Delighted with my new kitchen. Lovely design by Peter at Aintree store."
• "From start to finish Wren were helpful and professional, Peter helped design our new kitchen and we couldn’t be happier."
• "Great experience with wren. From the first home design visit to the kitchen delivery the service was excellent."
• "Designers were always on hand to answer questions and help with the design process."
• "The overall experience with Wren has been really positive. My designer Peter from Aintree store was so helpful."
• "We bought a full new kitchen from Wrens. It was designed by Ellie Barlow at the Aintree store."
• "Design was good lots of missed points though when it came to fitting."
• "In stores sales was not pushy and advised us in the design of the kitchen both practical and cost efficient."

Cons:

• "Measured, but part of measurement missing so needed to be re measured, but still incorrect."
• "Poor design, faults came to light when being fitted."
• "So disappointed. The sales and design all went well. Can't complain about staff on the shop floor. But the quality of the kitchen delivered so poor."
• "Don’t let the flash showrooms and false promises fool you. We received below-average units which are not correctly colour matched."

Quality of Products

Pros:

• "Absolutely amazing experience. Quality of the kitchen is great."
• "We used our own professional installers who also agreed the kitchen was built to a great standard."
• "Had my Wren kitchen installed 7 months ago and the quality is fantastic."
• "Our kitchen is everything and more we could have asked for!"
• "The kitchen appliances we went to Curry but cancelled the dish washer because Wren had a good offer £100 Bosch."
• "The units are excellent quality for the price."
• "We bought the new kitchen with wren kitchens and everything went great."
• "We are over the moon with the quality of the kitchen."

Cons:

• "After 2 years our kitchen cabinets doors and other panels covers came off. In two years we have replaced half of our kitchen."
• "Top of range kitchen equivalent quality to lower grade units by other kitchen companies according to our 25yr+ experienced fitter."
• "Poor quality wood split after 3-4 months of just cleaning the floor."
• "The quality of the kitchen delivered so poor even though we paid extra for a 'special' color."
• "Our kitchen was delivered end of October 2017, and we have had 15 deliveries since then to try replace missing and substandard goods."
• "Good service up until they have your money. Recently spent over 16k with wren. Within 6 months there are problems with the kitchen."
• "I would say they were more slick than other kitchen providers we saw. Make sure you look at others as I am not convinced wren are cheaper than everyone else as they claim."

Customer Service

Pros:

• "The serive with wren was great, fom ordering the kitchen to the completion of the isntallation."
• "We would like to commend two employees, Lisa and Jessica Robinson, for their exceptional service during our recent visit."
• "A very knowledgable company for all things kitchens. Great design service and keep in touch throughout installation."
• "As a walk in customer with no appointment they were very accomodating, from the lady in the showroom to the consultant."
• "Great service from start to finish, we had in mind what we wanted and the layout and they should us how we could utilize the space."
• "Customer service is the best I have ever experienced and we now have a beautiful kitchen."
• "From the initial meeting with the kitchen agent to the completion of the fitting of the kitchen it was a pleasure to deal with Wren."
• "Excellent service from start to finish, in constant communication with our Kitchen Designer to build our perfect kitchen."

Cons:

• "Customer service wanting lots of photos to prove issues - again could have been quickly rectified with a visit."
• "The delivery/install team are as incompetent as they come. Rude beyond measure."
• "The stress of this over the last 3 weeks has been immense. Communication is non existing."
• "Appalling customer service. I will be recommendinf people to not buy their kitchens here."
• "Customer service is actually diabolical, we have been waiting months to have our cabinets replaced and repaired."
• "Had a excellent experience dealing with Wren Liverpool, from design to delivery they were always helpful and nothing was ever trouble."
• "A top quality service from start to finish. Quality products and excellent customer service throughput."
• "The kitchen worktops have not been received and are not expected for over 5 weeks from the date of delivery of the kitchen."

Delivery and Installation

Pros:

• "It was delivered on time. I had an issue with a damaged tap but I reordered one and it cane within a few days."
• "Delivery was on time and everything was as it should be."
• "The kitchen was delivered on agreed date and a unit that was damaged in transit was replaced within a few days."
• "Our requirements were completely understood from the outset and translated into an affordable and delightful kitchen on both occasions."
• "The process from design to completion was well organised, helpful and efficient."
• "Wren include the kitchen being ripped out and taken away in the price."
• "Excellent service from Wren, Ormskirk Rd, Aintree. The in store advisor was very helpful and patient, the units are excellent quality."
• "All in all a great service and great product. O.N:- 33943585"

Cons:

• "Had to cut our holiday short as they refused to change delivery time (we was assured to would be a pm delivery)."
• "We can't wait to be done with wren. Communication is non existing, their email workflow needs up dating."
• "Absolute shambles of a company waited a month for a kitchen to be FITTED AND STILL NOT DONE! Sent wrong items, damaged items."
• "My experience of Wren is very mixed. The delivery staff were also excellent, and kept us in touch of delivery times etc."
• "It's been 4 weeks and my kitchen is still not complete and cannot be used. I've had endless replacements which required me to take additional days off work."
• "They don’t care, they don’t know the meaning of customer service and they can’t even be bothered replying half the time."
• "Absolutely shocking service bought a kitchen and paid in full they didn't send 3 parts out then when they did they have all been on different days."
• "Installation and customer service is disgraceful. Take your money, promise you the world and never deliver."