The Spa Hotel Reviews Summary

Staff and Service

Pros:

• "The staff were sensitive, friendly and helpful."
• "Very helpful staff."
• "Excellent staff all giving an excellent service."
• "All the staff was very helpful and really went above and beyond for us to enjoy our stay to the full."
• "The staff were absolutely lovely, always so friendly, welcoming & keen to make sure our stay was as nice as possible."
• "The staff were welcoming, extremely friendly, professional and did everything with a smile which immediately put one at ease especially after a long journey."
• "The staff were all so nice and helpful."

Cons:

• "I found the bar staff to be very rude."
• "The receptionist at checkin didn't make us feel welcome and lacked warmth."
• "Raised these issues with reception upon check out and wasn't met with much sympathy at all."
• "The staff on reception are incredibly arrogant and particularly unhelpful when it comes to dealing with customer issues."
• "The staff don't seem very happy. I wonder why."
• "Moody staff - you are in the service game."
• "Staff at breakfast need a refresher on customer service."

Rooms and Facilities

Pros:

• "Excellent in-room facilities that looks and feels luxury, the robes are particularly nice."
• "The room was lovely had a beautiful olive green finish on the walls and the decor was very classy."
• "The rooms were spacious and comfortable."
• "We stayed in a Cosy Deluxe room which was absolutely lovely and big with all mod cons."
• "Our room was gorgeous and the bed was super comfortable."
• "The room was clean and comfortable, with a comfy bed and an excellent, powerful shower."
• "The bedroom was spacious and well decorated and the bed was super comfortable!"

Cons:

• "The changing rooms were small especially when more than a couple of people in it."
• "We stayed in a deluxe room that was very dated and looked more like a standard, nothing deluxe about the room 214."
• "The room itself I feel was quite out dated, but there is limited amounts to what you can do with a building that old."
• "The room was smelly, dusty, has bugs, flies, broken shower hose, heating system wasn't working."
• "Our room was very dated, bathroom smelled musky."
• "The rooms were not very clean, the heating was not working and you could hear absolutely everything from rooms across the hall like people were actually in your room."
• "Our room was at the front of the building and very noisy room with windows open but too hot even with provided fan to close so didn't sleep so good."

Food and Dining

Pros:

• "Evening food was superb, good choice. Best steak hubby had ever had."
• "Food was high quality and tasty too!"
• "Food choices are good as well."
• "The food was fantastic, the mutton was particularly good."
• "Food was delicious, the wedding reception was great."
• "The food was delicious and they take great care with allergies and special diets."
• "The food is superb cooked and presented to a high standard."

Cons:

• "The hotel menu was very limited, and disappointedly not much to offer to vegetarians."
• "Breakfast is the biggest disappointment. Takes far too long to take our breakfast order and a 25 min wait for the food."
• "Breakfast was under par. The toast was cold."
• "Unfortunately there was only 1 restaurant open and the food was horrendous."
• "However, £42 is certainly not worth it for a few hummus sandwiches thrown on a plate, cheap cakes, horrible scones and no presentation whatsoever."
• "The hog roast buffet meal was terrible. Fatty, gristly meat with mediocre sides."
• "The food at the restaurant was acceptable, rather overpriced."

Spa and Wellness

Pros:

• "The spa and treatment was lovely."
• "The treatment was amazing and the spa (sauna, steam room and pool) was lovely."
• "The spa has a steam room, sauna, and swimming pool, no jacuzzi, I'm afraid."
• "The pool, steam room and sauna were very nice."
• "Facials are always to a high standard and service excellent."
• "The massage was great, brilliant pressure and relaxing."
• "The spa services were top-notch, and I had one of the best massages I have ever had."

Cons:

• "No where on the hotel website or booking.com did it say about not being able to use steam room or sauna and having to book 45 minute slot for pool which is very small anyway."
• "The swimming pool was quite small 3-4 people swimming in it makes it look crowded, there was only 1 sauna for women and 1 for men, again small could only fit 3 people comfortably."
• "The steam room stinks of mould and sewage, why is there no essential oils?"
• "Spa was nice but it is a small pool and the steam and sauna rooms also small."
• "There are separate male and female saunas which was a little disappointing especially as we were staying as a couple."
• "The spa area was extremely busy as it is small."
• "The facilities are pretty poor. No hot tub, small pool, steam room and sauna."

Location and Grounds

Pros:

• "This is a proper hotel. Not some characterless converted office block belonging to a bland chain."
• "I loved this hotel for many reasons, great location, beautiful grounds, great value for money for food and drinks."
• "Have stayed here a few times, beautiful hotel and grounds, in a location that is close to the town but far enough to feel like you're in the country."
• "Grounds are beautiful and within easy walking distance to the Common for views out over Tunbridge Wells."
• "Great location 10min walk into the town centre."
• "Superb grounds & location. Easy walk into town."
• "Set on beautiful grounds and the rooms lovely and big."

Cons:

• "5mins drive from the train station, please don't bother walking except you want to miss your way! Lol I know because I walked through this dark path in the woods which is where the maps directed me, so please stay safe and take a taxi."
• "Sound proofing in the hotel is beyond awful, if even existent."
• "Walls are paper thin, was kept up most of the night by a couple in another room who clearly didn't care that everyone could hear them."
• "The pool was very small and had no real feel of relaxation as it was overlooked by the gym!"
• "Swimming pool was fully booked so was absolutely pointless bringing swimming costumes."
• "The grounds themselves looked superb, and the architecture of the hotel was good."
• "The area around the pool is a little small, with very limited seating - which is a shame."