Sushimania Edgware Reviews Summary

Customer Service

Pros:

• "Staff are attentive however can get really busy so sometimes may take slightly longer but is is worth the wait as it is fresh."
• "The staff were helpful and attentive."
• "Service may vary but friendly the vast majority of the time."
• "Also tonight we were served by a really helpful lady."
• "The staff were really helpful and friendly."
• "The actual table service was good too."
• "It was super busy on a Friday night, but friendly service - even though they were rushed off their feet."

Cons:

• "I'm not 100% sure if it was just attentiveness or what but the staff didn't do there best to make me feel comfortable as a customer."
• "Firstly when I called to make an order the staff were very rude."
• "I had to wait 50 min for a stir fry when restaurant was half empty."
• "One waitress is so rude, poor customer service."
• "Staff were completely apathetic and totally unhelpful."
• "Staff had poor communication skills and poor customer service."
• "Waiters/waitresses are not attentive to customers, no eye contact and a bit all over the place."

Food Quality

Pros:

• "The salmon was tasty."
• "Salmom teriyaki and the Nigiri range were sublime, best sushi I've had in london so far, the temperature of the food was ideal."
• "The prawn tempura is worth the trip alone!"
• "The food is of AMAZING quality."
• "The all you can eat option provided enough delicious food of a high quality to make sure everyone wouldn't eat for the next couple of days."
• "The food was very especially tastie the sushi duck tasted very nice."
• "Mainly good sushi for the money."

Cons:

• "The sushi not seeming to be very fresh at all."
• "Biggest California rolls I've seen in my life, difficult to eat in one go. Rice used in sushi was undercooked, hard and wasn't tasty."
• "The food tastes awful now compared to before."
• "Quality of the food was very bad and over prices."
• "The chicken teriyaki was nasty. It was ice cold and as if I was chewing on rubber."
• "Mediocre sushi - very rice-heavy, and skimpy on the fish."
• "The warm dishes such as skewers and dumplings were also below average."

Ordering System

Pros:

• "Now they have a QR code which you can scan to view menu and order via your mobile phone device which I think it's brilliant and saves a lot of time and wrong ordering."
• "The ordering process is fairly intuitive and very easy, you fill in a checklist off the food menu and give to the waiter who will then put it into the system."
• "Love the fact that it is made to order so the food is fresh."
• "The ordering process is great (you order via the app), the menu is clear, the service is fast and thoughtful and the food is good."
• "I was pleasantly surprised to see that they have launched an in-restaurant ordering app."

Cons:

• "Not a fan of the ordering system, staff encourage you to login into their unsecured wifi and download an app - it didn’t work."
• "Even though the menus are on the table, you have to order through an app, so you have to connect to WiFi, download the app, and then move through cumbersome sub-divisions of the menu."
• "The app is clunky and it was explained very well by the staff so we had to ask several questions to which the answer was always 'do it in the app', a bit annoying."
• "The app stopped working halfway through the meal."
• "This store requires you to connect to their WiFi and download their app to order food, which I am extremely uncomfortable with due to privacy and security concerns."
• "The menu does not provide a qr code or link which would be more helpful and it could also have an option to pay."

Atmosphere & Decor

Pros:

• "Highly recommend for a night out!"
• "The decor is pleasant."
• "The decor is quite cool and modern, and the staff are wonderfully friendly."
• "Very nice environment even though some material cosmetic damages to sofa must be fixed."

Cons:

• "Outdated decor with signs of historic leaks to the ceiling."
• "Environment was OK walls could do with some attention as there were visible cracks and paint chipping."
• "However, the atmosphere isn’t too great as the place is quite small and everyone seem to be noisy which can get quite tiring."
• "Dreadful atmosphere caused by people shouting over the awful, loud dance music."
• "Only criticism would be the decor, a bit lacking."

Value for Money

Pros:

• "Still half price a la carte with more selection of food to choose from."
• "Nice sushi and good value for the all you can eat."
• "A tad bit expensive, but worth it."
• "Prices have gone up, which is normal. But affordable."
• "Can't beat sushi mania's price or quality."
• "Food was very nice and great value for money."
• "It was very reasonably priced and food was of a very high standard."

Cons:

• "I thought it's bottomless between 12-15:00. But it is 50% off (supposedly) which I doubt we received."
• "It is possibly the worst restaurant with the worst customer service I HAVE EVER EXPERIENCED."
• "By far the worst delivery o have ever had...it never arrived!"
• "Maybe not worth going for the all you can eat with children as i ended up paying £100+."
• "All evening we had dreadful service for the all you can eat they give you a timeslot however, we had to nag them to actually take our order and then it took them more than 20 minutes to bring our order so we didn't get anywhere near value for money."
• "Eventually we will stop coming, as it is on the cusp of no longer being good value for money."
• "Horrific service! All evening we had dreadful service for the all you can eat they give you a timeslot however, we had to nag them to actually take our order and then it took them more than 20 minutes to bring our order so we didn't get anywhere near value for money."