Address: Y Ffôr, Pwllheli, LL53 6PG, United Kingdom
Phone: +441766810000
Rating: 3.5
based on 102 reviews.
Staff and Service
Pros:
"Staff were all friendly however the booking system needs updating as difficult to navigate the online system."
"Staff were friendly and helpful and they try and get you into the kit as quickly as possible so you get the most amount of time on the water."
"The staff at the water park were incredibly friendly and helpful, which made the day all the more enjoyable."
"One positive was the staff were kind, courteous and helpful and very good with the kids."
"Staff very polite and pleasant as always and will always do whatever they can to help and are a credit to the company."
"Staff are very friendly and polite."
"All the staff are friendly!"
Cons:
"Absolutely awful in so many ways. Complete waste of time and money. Gareth (claimed to be the manager) is rude and doesn't have a care in the world for customers and clearly the business."
"Staff were so rude to us when we were getting dressed and got there."
"The staff are very poor organised."
"Staff do not seem to have much training or experience, uninterested and all very young, unexperienced."
"The staff on front reception was extremely rude."
"Another young lad just gave us the gear to wear. He did not speak a word to us, just grunted."
"Marshals did not seem to care at all and came across as very rude."
Safety and Equipment
Pros:
"Wetsuits, life-jackets, safety-helmets are provided and the staff kept an eye on the activities."
"Equipment is well maintained and safety gear is clean."
"Always kept an eye out for our safety and allowed us extra 5 minutes to finish archery."
Cons:
"Poor health and safety - accidents waiting to happen."
"First of all and mainly safety was non existent."
"Go karting however was disorganised with no health and safety in place."
"We had serious safety concerns. We were told to arrive early for a safety briefing but there was no briefing."
"Helmets were old and visor wouldn’t stay up so kept fogging."
"No seat belts, helmets were too big for some of us and karts are simply not safe enough."
"One lady in our group badly bruised her foot on rocks at the bottom after jumping feet first, from sitting, in the marked 'jumping in place' on the inflatable."
Facilities and Cleanliness
Pros:
"Great place. Family and friends loved the Wakeboarding. Lots of other fun activities too. Well organised and great fun."
Cons:
"The changing rooms are very unhygienic and in urgent need of maintenance."
"Very run down surroundings, signage very confusing."
"The facilities are super dated."
"Facilities are not the best, would prefer if there was a suitable changing room provided as I felt really uncomfortable getting changed."
"The toilet block and showers were in poor condition."
"The place is grubby everywhere, thick dust all over the soft play."
"The softplay area is still closed 'due to COVID'."
Pricing and Value
Pros:
"The price was reasonable for the time spent on it."
"It is fairly priced."
"Staff try really hard, yes some aspects of the park are a little dated but the price reflects that."
"Great day, and not really that expensive, go karting for 4 for 15 mins, paddle boarding for 2 for 30 mins and archery for 3 for 30 mins, £105 total, plus free hour of electric charge for the car, nice folk running it too."
"Pricing very reasonable."
"Absolutely lovely place! Such a variety of things to do and all reasonably priced."