Waterfold Farm - Farmhouse Inns Reviews Summary

Carvery

Pros:

• "Had an amazing carvery here. Food was kept fresh."
• "The carvery was all lovely and fresh and everything was hot and on point."
• "Came here for my birthday and we all ordered a carvery. The food was really tasty and there was lots to choose from."
• "Food is Very tasty & well presented with 3 choices of meats. & a good selection of vegetables."
• "£20.80 it cost me too fulfil two hungry stomachs including drink each!!!!(can't beat that) best carvery throughout bury perfect food!"
• "The food was hot and tasty from the carvery and those kids adored their burgers."
• "Carvery was lovely!"

Cons:

• "Only one thing that was off-putting was the wait in line for the carvery was nearly 40 minutes even though I booked."
• "The carvery was alright. I would say the meat was delicious, but the veg was a bit of a let down to be honest."
• "Parsnips/ stuffing and potatoes all over cooked."
• "Terrible carvery yesterday evening... Only ham available so no choice of meats."
• "Booked for the carvery, the beef that we had was not very nice at all, all 3 adults were unable to eat it."
• "Went to have a carvery and everything was dry or overcooked, the roast potatoes, new potatoes and carrots were still hard in the middle."
• "Carvery not enjoyable, meat ok, veg mushy looked like frozen veg, cabbage in a sloppy mess no flavour."

Staff Service

Pros:

• "Richard in particular, it was my first time seeing him this morning and he was so helpful, welcoming, friendly and overall so lovely."
• "Rhiannon the waitress couldn’t do enough for us and was really attentive."
• "Leah served us, she was so helpful, cheerful, made us feel welcome and could not do enough for us, thanks Leah 😀."
• "Andy on the bar was so friendly, warm & welcoming."
• "The staff are so friendly. There was one staff member, I believe her name was Megyn. Massive credit to the company. So kind & caring towards me & my family."
• "The staff are always so friendly and helpful."
• "The staff are excellent with big smiles and so friendly."

Cons:

• "The Male staff member I spoke to was rude and not at all helpful."
• "Oh! So annoyed! Just read the reply from waterfold farm managment. I would suggest they do there research more thoroughly!"
• "The carvery chef called Jonathan was clearly rude and obnoxious to my wife."
• "Kitchen manager refused to come out of the kitchen to speak to a customer, as stated from one of the carvery servers when I challenged him over a dispute with my order."
• "Hollie on the till was incredibly snappy."
• "James on the bar was very rude, wouldn’t let us get a vegetable pie with a carvery."
• "Service at the bar is shockingly awful, from waiting to be served, communication with staff, sour/miserable faces, lacking any motivation."

Cleanliness

Pros:

• "Although the ladies toilets were apparently very clean."
• "It was my first experience visiting Waterfold Farm, and I found it to be clean without concern."
• "The atmosphere upon entering is inviting, with the staff being warm and friendly."

Cons:

• "The place needs an update. Felt dirty and run down."
• "The pub is dirty. The toilets are disgusting and smell terrible."
• "Dirty tables Dirty cutlery holder Dirty carpets. Furniture in much need of a refurb or replacement."
• "The toilets are tired and need refurbishment."
• "Won't be returning unfortunately. Cleanliness is a major factor in a food place for me. This wasn't up to standard."
• "Was a really busy Sunday when I went so understandable all the tables weren’t 100% clean but requested 2 high chairs which came to us filthy."
• "Actually, most of the restaurant was dirtier than your mum on a Friday night (and she's proper dirty)."

Value for Money

Pros:

• "Fabulous choice of food that was not only delicious but excellent value for money."
• "I come here most Thursday nights and some weekends. The food is fantastic I normally have something off the menu but every now and then I’ll have the carvery the quality of the food is great and value for money is fantastic."
• "£6.99 for an all you can eat breakfast is unbeatable value and the quality is just as good."
• "Great price for 3 courses and food was of good quality."
• "Lovely staff, we got food from the main menu, very good price, wasn't waiting ages and was all hot and tasty."
• "Good food with ample portions for cost."
• "All very affordable too."

Cons:

• "The few things that we was disappointed at considering the money we had spent made it a little bit of a let down."
• "The food was cold..ate a small amount because id just spent £28 but we just didnt enjoy it and it went in the bin!!"
• "After the reply and saying that a replacement or refund was offered is an absolute lie because I never let the staff know that the food was soo bad."
• "£27 including drinks.. hmmmm can't wait for the cobblers to reopen."
• "The only reason I gave 4 stars for the food was because the garlic mushrooms were over cooked."
• "All four meals were awful (we are not fussy eaters)."
• "The only reason I didn't give it 5 stars was that there weren't enough green vegetables, and the Yorkshire puddings were a bit too crispy."

Atmosphere & Layout

Pros:

• "Great Carvery, good kids area with free activities and some payable machines."
• "The place was very very busy, yet the staff worked together seamlessly and it ran like clockwork."
• "Great wee place. Much better than our local one of the same chain which goes to prove that staff really do matter & make a venue either great or mediocre."
• "Especially liked that the restaurant is separated into family and adult only areas."
• "The atmosphere was so easy going & Christmassy."
• "Food was amazing and drinks was very refreshing. The atmosphere was great wasn’t to loud and the music choice playing in the background was very good."
• "The staff are really welcoming and polite and the guy on the carvery slicing up meat comes across really well, very friendly, polite and service with a smile."

Cons:

• "The tables was very close together and we was seated behind another group booking."
• "But were given a table in the middle of a very noisy family area, making conversation difficult."
• "The children’s play area (suitable for under 5 or 7’s) was not child friendly at all."
• "Ok it's a carvery with a lot of veg choices as well as sauces here's my issue the place is heaving and the tables are way to close together."
• "We were made to sit at a sticky table with unruly kids running around screaming with tops off even though there were plenty of tables free elsewhere."
• "When any of us had to move from our chair it caused disruption to us and the family behind us."
• "Good food not bad atmosphere if a little loud... I have PTSD so noise is an issue."