Cafe Regal Reviews Summary

Customer Service

Pros:

• "Great customer service and their breakfasts are spot on."
• "The service is fast, efficient and the guys despite being rushed off their feet, serve with a smile."
• "Amazing service from start to end! Everything was planned and organised as I requested!"
• "Excellent customer service."
• "Lovely, respecting and friendly staff who were extremely professional and prompt."
• "Quality of food was good and amazing customer service."
• "Helpful waiters."

Cons:

• "Service is very poor."
• "Unprofessional staff as request for packing the food was refused without providing a decent reason."
• "The staff didn't seem right bothered."
• "Poor service. They don't give you an itemized bill, so watch what you pay."
• "Rude and lazy waiters!!! had to ask for a glass of water 3 times!!!"
• "Service was terrible. I don't think the management are taking any notice of the reviews on Google."
• "Went there with my family very bad experience staff was not cooperative."

Food Quality

Pros:

• "The food was absolutely delicious, the curry’s were the right amount of spices and the kulcha naans with the sesame seeds were some of the best naans I’ve had in any restaurant in the UK."
• "This is a tremendous destination. A variety of delicious curries with exuberant flavour - in particular the Niharee (goat) curry was outstanding."
• "The food was great especially the chicken palak dish."
• "Ordered 1/2 KG Tawa Keema which was fantastic. Absolutely loved this. Spicy, fresh coriander and chillies, simple but flavoursome."
• "They serve all the traditional curries and starters that are cooked to perfection."
• "The food is spot on, very tasty and cooked to perfection."
• "A most excellent starter and vegetarian main."

Cons:

• "Opened my iftari at regals. I wasn’t very happy about the shami kebabs."
• "Food is over priced and is below average, it is full of grease and oil!"
• "The nehari is not fresh the meat is cold it's like frozen nehari."
• "We bought £42 worth of food and everything was really oily and there was no flavour!"
• "Food was fine but in my opinion Mughals BD3 and little known Alvis BD7 are better."
• "Poori chany needs significant improvement."
• "The food lacked flavour, and the service was very very slow and sluggish."

Hygiene and Cleanliness

Pros:

• "Very clean and tidy."
• "Excellent quality halwa poori and other associated culinary items, buffet breakfast on weekends."
• "Neat and clean with great service."
• "Hall is nice, bathrooms are clean and smells really fresh."
• "The service is great along with the cleanliness of this place!"
• "Good socially distanced tables."
• "Overall good experience for the family good seating and hygienic environment."

Cons:

• "the toliets are also very filthy!!!"
• "The tables including the chairs were dirty and greasy we had to self clean to be able to facilitate us."
• "Must be one of the most smelling washrooms in Bradford."
• "The only negative thing about this place was the jugs and glasses were cloudy and needed a thorough clean."
• "The seating area is absolutely disgusting everything from seats, sofas and tables are all sticky and oily."
• "Everything was just so out dated and dirty."
• "Dirty restaurant, not great on hygiene, toilets always smelly."

Value for Money

Pros:

• "Value for money."
• "The food is tasty and reasonably priced."
• "6.50£ per person was a good price for getting full on good food."
• "Price is very very reasonable."
• "Everything was also priced well."
• "Love the breakfast buffet on the weekends... all for a very reasonable price."
• "Best food, best environment, best staff... and money was reasonable."

Cons:

• "Food is over priced and is below average, it is full of grease and oil!"
• "High price, less dishes and disgusting taste."
• "Prices are extortionate."
• "Too expensive."
• "When it came to paying, the bill was extortionate."
• "Value for money was ok but very similar to London prices."
• "Service was very slow, small portions overpriced ... zero customer attention."