Morgan Randall Islington Estate Agents Reviews Summary

Customer Service

Pros:

• "Claire was helpful and friendly. She was always efficient in her communications with us."
• "Stuart was brilliant."
• "Piers has been the friendliest person we have dealt with in trying to find a property to rent."
• "Gavin was extremely professional, informative, friendly and seemed more than willing to help."
• "I would gladly recommend Ross to anyone looking in the Balham area - his tenacity, good nature, and incredible optimism were just what we needed."
• "Morgan was so kind, professional and friendly."
• "Excellent communicators, and easy to deal with, they were always extremely professional and helpful."

Cons:

• "As far as their agency fees are concerned they're rather an overrated, overpriced agency."
• "They forced me take these tenants as they knew what they are like so they can get their fees."
• "They found me the worst tenants who ruined my flat."
• "A truly awful experience all round, with Morgan Randall doing nothing to dispel the belief that Estate Agents are just out to fleece people for as much money as possible, whilst offering little to no service."
• "A complete lack of transparency when it comes to fees and impossible to speak to anyone with any authority."
• "Myself and a flatmate were hit with extortionate hidden fees on vacating the property."
• "Once Morgan Randall had secured their letting fee, it seemed they were only interested in charging as much as possible for doing as little as possible."

Agent Performance

Pros:

• "Jake Turner helped us to find a property we were looking for, he was very supportive and very helpful."
• "Very impressed with the speed of how they work swiftly securing fantastic tenants."
• "I have already recommend Stuart to a friend and will be telling all others to visit his agency."
• "The best experience I've had with an Estate Agents, making you feel like your their only priority."
• "Ross made himself available by phone, email or in person for any queries we had."
• "Luke was very consistent with helping me with my search for properties."
• "Garry talked us through the entire process and was even available by email and text outside of working hours to answer any questions we had."

Cons:

• "Although we did not find a property through Morgan Randall in the end."
• "Gavin Gravenzande... Areas for improvement were not always having all the detail and being fully aware what is and isn't included in the flat."
• "We unfortunately ended up shifting too far East for our liking and didn't end up finding a place."
• "Though many items were not accounted for in first inventory check... insisting on not changing date of checking to the later date."
• "In one case there were four properties I suggested, when after midday I had a call the agent couldn’t even find my name let alone the properties I was interested in."
• "She took me to 3 flats, none was what I had originally requested."
• "The property was at one point double let, with Morgan Randall having had a new tenant sign a lease before having our lease released by the landlady."

Communication

Pros:

• "He provided great service and we are happy we got in contact with him."
• "He would always follow up with a call or an email."
• "Luke is really genuine and relatable, which was amazing after dealing with some very sales-focused estate agents."
• "I felt he was honest and open with all information and listened to what I wanted."
• "He was very quick to respond to our e-mails and calls, flexible on viewing times."
• "The viewing feedback emails are a great touch and all other communications have been friendly, supportive and professional."
• "Every time we emailed or called she responded in a very timely manner."

Cons:

• "Police spotted criminal damage to one of the CCTV cameras... When Criminal Damage to one of the cameras though informed to Morgan Randall an action as requested by the Police would be appreciated."
• "A couple of areas for consideration/improvement. Firstly, communication from Matt's colleagues could have been better in terms of likely timescales for credit checks and review of references would be completed."
• "We have also had some plumbing issues, which Garry and the property management team have worked with us through, but again resolving the problem has been much slower than it should have been."