Address: Essex, 123 Church Hill, Loughton IG10 1QR, United Kingdom
Phone: +442085020444
Rating: 4.2
based on 120 reviews.
Atmosphere & Hospitality
Pros:
"Immersed in the heart of England, The Plume of Feathers embodies all that is exceptional about British hospitality."
"Spoke with the new manager who was very inviting and welcoming and couldn’t do enough for us."
"They have a great pub atmosphere in one half and a higher end restaurant in the other."
"Great pub with a great atmosphere. The staff are very friendly and the service is great."
"There was an amazing atmosphere and the peroni beer was ice cold."
"Love the chilled atmosphere. No nonsense."
"Cosy relaxed place to drink with friends. Nice atmosphere & temperature, felt calm, safe environment, good food & drink."
Cons:
"Food was ok. Staff were very unprofessional and just quite frankly rude."
"Manager apologised after we complained but more or less implied that it was our own fault that we had to wait for an hour for our starter."
"The service was pretty bad, food not so good, won't be returning."
"Manager was not at all helpful she should lose her job can't manage at all."
"Girls behind the bar were quick to try to process a refund but when they asked their colleague for help he was rude and no apology was offered on behalf of the kitchen."
"Me and my housemates have had continuous problems with a manager at the pub."
"Unfortunately not very good service."
Food Quality
Pros:
"DELICIOUS!!! I have had the steak pie and a chilli here and they were both excellent. The best pie I've ever had."
"Fantastic food and drinks menu to choose from and food is cooked to your own personal taste."
"The food was well presented & cooked to perfection, really enjoyable meal & reasonable prices, my compliments to the chef 👏👏"
"Food tastes really nice - not too greasy and tasted fresh."
"Food was decent and really good value for money on their set menu!"
"The food is well above your average pub grub, the staff are so friendly and welcoming."
"Food was tasty. Staff helpful."
Cons:
"Dreadful, at 3.00pm everything was sold out, yet I had pre-booked."
"The food was so bad, I was astounded that they actually served it up and gave it to me!"
"Some weird piss bucket under the table also the toilets are full of water."
"Pretty bad service - the good food does not make up for it."
"Very disappointing. Went to this pub for our granddaughter's 13th birthday... We waited one hour for our starters and a further approximately 45 minutes for our main course."
"Sadly the food was low standard, greasy tasteless fish and chips."
"Burnt chips, Burger dry."
Service & Management
Pros:
"Alex and Joanne customer service was excellent - very quick to serve us, they were very friendly and made myself and my colleague laugh a lot."
"Great food great atmosphere and friendly service."
"Every time I've been there, the staff are friendly and give a good service."
"And the manager (Dom) was very helpful and gave great advice. highly recommend!"
"Victor the manager was very attentive and made the whole experience enjoyable."
"Bertie was very helpful!"
"The staff were outstanding. I was made to feel comfortable. I was looked after & made to feel incredibly special."
Cons:
"Lemons and straws from previous customers remained on table throughout my sitting and were still there on my exit."
"Been waiting 40mins for food, the place is nearly empty so don't know why."
"Such a big place but almost empty so it says a lot."
"Waited 15mins for someone to come to us."
"Unfortunately, when I visited, they were cleaning the lines, so they had no ales."
"After having opened one of their ketchup bottle only to have it explode on my face, clothes, table, the menus, and the walls, the staff member who we alerted to this laughed."
"The tall bloke with the squint argued with me about the black pepper and was very unprofessional in general."