Address: 1341 London Rd, Norbury, London, SW16 4BE, United Kingdom
Phone: +442086798601
Rating: 4.6
based on 103 reviews.
Professionalism and Expertise
Pros:
"Totally professional, they know the local market extremely well and have been able to advise accordingly to maximise viewing and sale opportunities."
"Their knowledge of the local area and market are highly valuable, as well as their professional approach."
"Ken's professionalism and extensive knowledge of the local area was backed up by an equally obvious enthusiasm for the task."
"Their professional, objective, unhurried, helpful and friendly advice and their impeccable management of the property throughout the years has been invaluable."
"I found James Alexander to be friendly and professional."
"They are very efficient in the work they carry out and are always willing to guide you."
"For us knowledge of the area and catering to our requirements made us choose Ken and his team at James Alexander."
Cons:
"Maybe this process was bad because of low resources, rather than anything unethical, but either way, major improvement is needed."
"I have the feeling some unethical practices are going on behind the scenes."
"This lacklustre process, plus the lack of the response to inbound enquiries, makes me feel like listings and viewings by this agency are largely a sham."
"They seemed to drag their feet at every turn and immediately tried to encourage a bidding war."
"Someone did get in touch (Ken) and I was not impressed by his call, and the lack of professionalism demonstrated."
"This is why I hate estate agents, having dealt with them for years in a professional capacity, unfortunately this is exactly why they have such a bad reputation."
"They also gave the impression to landlord that we were horrible and rude people."
Customer Service
Pros:
"I was offered and given, true to word a person-centered service from very professional, friendly staff who were always empathetic towards me."
"They were always on the end of the phone or emails for help and advice."
"The team where always so helpful and quick when dealing with any queries."
"Calls were returned promptly, queries dealt with efficiently. We never had to chase for information."
"Staff were both friendly and efficient, if one was away another member of staff was always available to clear up queries."
"Caroline and the team went out of their way to be warm, friendly and helpful throughout the process of buying our property."
"We were able to communicate with them whenever we needed support, help, guidance or queries and felt like we were dealing with a group of friends rather than a letting agent!"
Cons:
"Not very responsive in general (via calls or emails) and one of their EAs was 10 minutes late to a viewing."
"I called them myself, but on a Monday they apparently only receive calls after their morning sales meeting which ends at 11:30."
"Every time I have called these agents after finding a house online they take details and never return calls."
"To this day I have NEVER had a call back via a property website."
"Arranged a property viewing with them, waited 15mins outside property and no one showed."
"But i must say they were very efficient in ringing and asking for rent!! which i still paid on time regardless the issued not being sorted out!"
"Once I had given her my annual income, she was extremely rude and said to me that I am unable to afford it!"
Trust and Honesty
Pros:
"They are trust worthy and honest people and helped us to by the right house."
"I found that Ken was the only agent that I spoke to that was straight and honest with his professional advice."
"Very honest and supportive is how I would best describe James Alexander."
"I felt that I was always treated with honesty and the entire process was explained clearly with no hidden fees or unexplained small print."
"The only estate agent I trust is James Alexander."
Cons:
"I was told that the successful buyer was an investor they work with regularly."