Address: Victoria St S, Grimsby, DN31 1PS, United Kingdom
Phone: +441472358548
Rating: 4.2
based on 149 reviews.
Customer Service
Pros:
"Couldn't be happier with the service provided, excellent staff and the manager went well out of his way and even gave me a lift to collect my car."
"Couldn’t ask for anything more! Kwik fit bailed me out when I was in a jam... Brilliant customer service, professionalism, value for money."
"I would like to say a massive thank you to Aiden for a fantastic service that he offered me at Kuik Fit branch in Grimsby Town."
"Absolutely excellent service from Chris and the team."
"These guys continue to knock it out of the park. Great bunch, friendly, professional and always go above and beyond to get you back on the road."
"Extremely professional team at kwik fit and the young lady who dealt with me this afternoon was extremely knowledgeable and friendly."
"Fantastic service, Micheal, vinny, gavin and Kam were very friendly and reassuring as I was stranded in Grimsby."
Cons:
"Neglected to tell me they couldn't mot on my t5 transporter after I gave my reg and they said t5 transporter."
"On my most recent visit I was booked in for a fleet vehicle tyre replacement and was made to wait whilst staff tried to get authority to fit the dearest tyre in stock, which was declined."
"Exhaust blowing, they tell me that my catalytic converter needs replacing quote me £217. Took my car to another garage and.... there was nothing wrong with it."
"After an m.o.t and new near side ball joint replacement Kwik fit told me it would need wheel alignment, when returned to me saying all done the vehicle now pulls to the left."
"I wasn't told that I can book online 2 days earlier and for cheaper price. Instead I was charged full price on second MOT because they could not do the retest within 10 days."
"Took a day off work (self-employed) and waited in patiently for the Mobile Tyre fitting service... They did not show up at all, no phone call, no email."
"They left me, a disabled mature woman with nowhere to sit while they replaced parts on my motobility vehicle which I feel were unnecessary."
Efficiency and Timeliness
Pros:
"Visited Kwik Fit for the first time in years due to poss puncture / valve issue. I had no appointment but they dealt with the problem there and then for no charge."
"Booked a free brake inspection for 10:30am and at reception was told it would be 3pm before it was ready... the receptionist rang me around 11:15am saying it had been inspected."
"Went to this branch without an appointment as I thought I had a slow puncture. Paul got a mechanic to look at it immediately and luckily it was only a faulty valve."
"I popped around to Kwik Fit yesterday morning on the off chance that they could repair a flat tyre - they did it there and then! Friendly staff with great service and would use them again without hesitation!"
"By the time I’d sat down my car was already being pulled in, in the space of 15-20 minutes puncture sorted and I was on my way!"
"Called in when on business and I was out of my usual area... The problem was solved and dealt with all within 45 minutes."
"Second time I've had to visit with a tyre problem. Booked in for following day. Fast efficient service."
Cons:
"I was a little disappointed bringing my partners car here for tyres. We booked a time slot on a Friday afternoon and the car was done nearly 2 hours after the allocated time."
"2 females with a slow puncture at 2.45pm on a Sunday said they didn't have time to look at it."
"I was then told to come back the following day to get a value tyre fitted. Why was this authority not gained before making the appointment?"
"Got there and was told it would be over twice as much! What a waste of a day waiting for the tyre; to then have to go somewhere else."
"Went in for MOT and service on a Saturday. They Said it will be done by 11. Went back at 11 and said wont be done till middle of afternoon."
"Kwik Fit my Arrsse, dropped off at 0830 got it back at 1600, should have been ready at 1300."
"Was left in the waiting room for nearly 3 hrs to be told they couldn't do the job because they couldn't get the oil filter off."
Honesty and Transparency
Pros:
"The staff were honest about the state of the tyres and this was appreciated."
"I was told by another garage that my front brakes needed replacing. But kwik fit inspected them and told me they were good for a few more miles yet."
"I give you 5 stars because my experience was more than I could have possibly have anticipated."
"She ensured I got the best deal."
"You did everything we asked you to do. Online we checked out all the tyres you stocked that fitted our car, selected the ones we wanted and paid for them."
"The Customer service is way past excellent. We had a puncture in a hire car. The manager of this Kwik Fit (Chris) ensured we got back on the road."
"As soon as we walked in they had the paperwork ready, left the car for it's mot and it was finished when they said it would be."
Cons:
"Almost conned out of £750 quid for a job on my car, my dad got the parts for £32 quid, and some extras."
"I had two tyres fitted at £325 each and I only needed one... on inspection there was nothing wrong with the tyre that they had taken off."
"Have taken our car to Kwik Fit for 4 mot's over the last month, with an ever expanding list of new issues on every mot."
"On my previous visit to this branch the staff stripped my locking wheel nut and tried to say it was already damaged."
"Took my car in for a new track rod end. Quoted £56 which wasn't bad but then they charged me another £50 for wheel alignment which the mot guy said my car didn't need it."
"They had quoted a price circa £260 for the brakes and £48 per budget tyre."
"Took car in for free brake check prior to MOT at Kwik Fit Grimsby. They gave me a real horror story about cracks in my two rear tyres and also my breaks needing urgent repairs."