Riverside Inn Reviews Summary

Service and Staff

Pros:

• "The service was exceptional, the staff were really friendly and helpful."
• "Just turned up and we were welcomed like old friends by the manager."
• "Staff were friendly and nothing was too much trouble."
• "Service was very good and our waitress was very helpful and friendly."
• "Lesley was wonderful, she couldn’t do enough for us and was so warm and kind!"
• "Great drinks served by bar staff and great service from Aaron in the restaurant."
• "The team are friendly yet professional."
• "My mom said her soup was really tasty. The staff were lovely and the service was quick."

Cons:

• "Service was appalling. We were ignored all afternoon."
• "Staff actually looked away from our table as they passed so that we couldn't get their attention."
• "The biggest issue was with the chef who refused to remove the “lobster” meat from the shell for us."
• "The place was swarmed with wasps. Staff said 'don't worry they're friendly' but it's impossible to enjoy yourself with constant buzzing."
• "Service was substandard. We had to ask for cutlery and repeatedly go inside to prompt them to deliver menus."
• "The waitress bringing our food decided to hold a hot plate of food over our baby’s head and nearly dropped it!"
• "Service was really let down by the poor waiting staff not really caring very much."
• "Waited an hour and a half for our main courses, having to ask the serving staff on more than one occasion where our food was."

Food Quality

Pros:

• "The food was great quality and was quick from order to table."
• "Had a three course meal and we both really enjoyed every dish."
• "The Beef Cheek in the Christmas menu was gorgeous."
• "The food is always excellent."
• "Food was lovely and we weren’t rushed and had a lovely couple of hours!"
• "The food was delicious. We came for a family celebration."
• "The food was excellent and service first class."
• "The steak ciabatta I had was lovely the steak was cooked perfectly."

Cons:

• "The food was very disappointing, barely warm."
• "The meals were very peppery or used some product that had that peppery taste and they weren’t very enjoyable."
• "The food is the only positive factor for this restaurant, the service and general management of the place is incredibly disappointing."
• "The food could be better. We found our meals to be a let down in comparison to the setting."
• "The quality of the food has dropped off a cliff."
• "The mixed grill was very disappointing for the money, didn't look special."
• "The food was okay, not amazing."
• "Food was poor quality and not cheap."

Atmosphere and Location

Pros:

• "The views from the restaurant, which overlooks a bend in the River Severn, are magnificent."
• "The location is lovely, though it was a cold rainy day so definitely want to come back and enjoy the place when the weather is a little better!"
• "Lovely location and beautiful views over the river from the balcony garden and wooden conservatory dining area."
• "Great views of the river Severn."
• "Lovely location overlooking the river with large outside terrace."
• "The setting of this inn is also fabulous by the river."
• "The location is superb. The decor is wonderful, so tasteful."
• "The Riverside Inn Shrewsbury, very comfy bed. Bath in room. The food and service is outstanding."

Cons:

• "It was a bit cool when we visited so we ate inside but went to sit outside for coffee after our meal."
• "The only negative was that it seemed one of the staff members and their partner were having a meal there at the table next to ours."
• "We were seated right by the doors leading to the garden area. Many people were smoking by these doors despite the no smoking sign."
• "There is no doubt that the refurbishment has been done very well with smart decor and furnishings, but the toilet facilities are clean and modern."
• "Visited here to celebrate our son's 25 birthday and we were looked after very well."
• "Only to be spoilt by an unprofessional aggressive barman. Very rude to myself and my friend."
• "A very classy joint. I haven't eaten there, always seems to be fully booked."
• "We had a lovely meal for two. Vegetarian mushroom pie and belly pork meal tasted great, but meat option a bit on the small side."