Ciao Bella Bar & Restaurant Reviews Summary

Service

Pros:

• "The staff was extremely nice."
• "Good waiter service and excellent customer service."
• "The service was excellent and very friendly."
• "The service was amazing, staff were wonderful."
• "Service was fantastic and the food was something else."
• "Staff are lovely, with great professional service from all."
• "Service was amazing, all of the waiters who served us were incredibly polite and friendly, one even had a full conversation with us recommending us bars in the area and asking how our day was."

Cons:

• "He made us feel very awkward and unwelcome the whole time."
• "The manger was very rude, completely refused to separate our bill, saying he couldn't do it."
• "He's really offensive and rude even shouts."
• "The food was bland, rushed and couldn't even describe it as service."
• "very unwelcoming atmosphere by the angry little bald man (possibly the manager)."
• "Appaling customer service, the manager was rude and unhelpful."
• "The manager/owner, was very rude as we were ordering."

Food Quality

Pros:

• "The food was absolutely unbelievable, on a different level to any Italian food I've had in Leeds so far."
• "The only reason this restaurant has repeat business is down to the amazing food."
• "The food is very tasty and good value even without the deals."
• "The spaghetti Bolognese was very flavorful."
• "Food is amazing, I will definitely recommend homemade pate!"
• "I can very much recommend the penne pesto, quite beautiful."
• "The food was gorgeous. My pasta was the best I've ever eaten."

Cons:

• "The food was sub-par."
• "The food was not as described... said pasta tubes with spinach and ricotta, I got a massive slab of spinach with a layer of pasta from a lasagne on top."
• "The food was okay (but not great)."
• "Food was very average, pizza bases are thin which I like but the toppings were so scarce it was comical."
• "Cold Pizza, stale bread, hard pasta and watery sauces."
• "I ordered cannelloni, which seemed undercooked and spinach with ricotta mix was disgusting."
• "Tomato sauce on garlic pizza is the worst I’ve ever had."

Atmosphere

Pros:

• "Great friendly welcoming atmosphere."
• "Great atmosphere every time, not too noisy."
• "Great warm and welcoming ambience. Restaurant manager, Ric was very friendly and made diners felt at home."
• "The environment is lovely."
• "The place looks great."
• "In summer, the outside courtyard is a piece of quiet heaven in the middle of a busy city."
• "Friendly service, yummy food, great atmosphere."

Cons:

• "Tasty food, sadly soured by rude management."
• "The whole experience was just sour and unpleasant."
• "Shocking attitude from Manager, needs to go on a Customer Service skills course, he ain’t got any!!!"
• "The manager would not refund deposit or postpone our booking to another day."
• "The bald man with the glasses who was front of house was extremely rude, arrogant and unhelpful!"
• "One of the waiter's was very rude and abrupt and was actually very intimidating."
• "The most shocking restaurant experience Iv ever encountered."

Value

Pros:

• "The food was competitively priced and beautifully cooked."
• "Would highly recommend this place the food is out of this world, the price is spot on can not complain one bit!"
• "Early bird from 12-7:30 meant it was amazing value for money."
• "3 course set menu served until 7.30pm was good value and nice choices."
• "Food was good, we took advantage of the group on offer!"
• "In all the bill came to £95 but with our voucher it was reduced to £45 good value for money."
• "We will definitely be returning for the £6.95 lunch deal!"

Cons:

• "Terrible value. Desert 7.50 for some ice cream after that! No way."
• "The restaurant does not provide straws for drinks especially with COVID."
• "It was chronically overpriced at over £80.00 for 2 diners!"
• "Main courses could be better portions for the money charged."
• "Don’t waste your money."
• "Very disappointed. Called to change a booking made through Groupon after we were unable to make it."
• "Absolutely avoid at all cost... told that we could only use 75% of the voucher."