Gusto Italian Reviews Summary

Service

Pros:

• "The girl server was brilliant though she was apologetic and discounted our final bill which was acceptable due to the very long wait."
• "Our meals were delicious & the service great."
• "Fabulous place in Leeds, brilliant social distancing. Immaculately clean disabled toilet, excellent customer service."
• "Service was amazing too, can't fault them."
• "The staff were prompt and attentive."
• "Service was amazing, staff and management were pure professional and we would come again."
• "The service was excellent- the waitresses knew quite a lot about the vegan options too!!😁"

Cons:

• "A very disappointing experience for a 21st birthday, which was also not acknowledged despite it being on the booking."
• "One of the worst dining experiences I’ve had in a long time."
• "Terrible service, will not be returning or recommending."
• "Waited ages for our food and drinks. The place wasn't even that busy, lots of empty tables."
• "Very long waiting time (absolutely unacceptable)."
• "Service was slow - took 2.5 hours for 3 courses."
• "Only one person behind bar so took ages to served and table wasn't ready even though we had booked."

Food Quality

Pros:

• "The food was amazing. It's was served on hot plates, very quick, and tasted delicious!"
• "Well worth the visit and the money. Absolutely no complaints."
• "Our meals were delicious & the service great."
• "The food itself was delicious with really good sharing platters for starters and tip top mains."
• "Really enjoyed the starter it was a pastry petal stuffed with cheese and ham - amazing."
• "The food at Gusto is always exceptional. The quality and choice of food on offer is remarkable."
• "Great food, great atmosphere, excellent, starters were amazing, my pizza Griffino was excellent all mains were as well, and finished off with quality desserts, especially my wife's lemon pot with shortbread biscuits."

Cons:

• "Table was wonky.. I had to keep my foot on it to stop it tipping over."
• "Meal was spoilt by drinks been dropped by the waitress."
• "Risotto was rather bland."
• "Bland pasta dishes."
• "The food was fine... Nothing to get excited about."
• "The Duck must have had a hard life, it was so tough and fibrous, i might have struggled even with a steak knife."
• "The Slow Roasted Pork Belly which was overcooked; the meat was bone dry."

Ambiance

Pros:

• "Really nice setting and atmosphere in the restaurant."
• "Lovely warm setting with mood lightening, lively atmosphere."
• "The restaurant is very cozy and nicely laid out."
• "The atmosphere was lovely, great for a romantic night out with your partner."
• "The atmosphere always seems to remain quite calm and personal."
• "A great atmosphere and relaxed vibe."
• "Really lovely place as it was Christmas all the restaurant was covered in fairy lights."

Cons:

• "The place was busy and loud."
• "It appears to attract mainly younger people with children. Hence it was quite noisy."
• "This is in centre of Leeds City centre so busy atmosphere with no soul just somewhere to eat."
• "Very crowded and noisy bar full of wedding guests so felt uncomfortable and intruding."
• "Very noisy with a lot of young children."
• "The only thing that was a bit annoying is that there was a lot of noise."
• "Waited an hour for pudding even though most people had left due to the harsh weather conditions (no heaters and inadequate cover)."

Value

Pros:

• "Good portion sizes, good location, professional staff, tasty food, managed to serve over 10 of us starters and mains simultaneously without any errors."
• "We took advantage if a eatleeds event vouchers which offered 3 courses for £15! It was a bargain."
• "Amazing food and so well priced."
• "The food was very good and reasonably priced."
• "The price including drinks was so reasonable that we will definitely visit again."
• "Had a Groupon for 2 courses for 2 people, £24."
• "Amazing food & wine - surprisingly affordable prices."

Cons:

• "A little overpriced but good for the occasional meal."
• "A discretionary 12.5% service charge is added, which is a bit steep."
• "It is slightly expensive, our bill came to about £68ish for three drinks & our food, but it’s definitely worth the prices."
• "Then they have the cheek to add a £32 service charge which we paid."
• "The 12 percent service charge was more expensive than one of the meals as there was only 3 of us."
• "10% service charge added to the bill. This is something I take issue with."
• "Small piece of salmon, a few poorly prepared (hard) potatoes and a couple of bits of veg for £20 .. terrible."