OnBoards store | Folding electric scooters Reviews Summary

Repair Quality

Pros:

• "I recently had a more complex issue which took some back and forth but they remained optimistic and persevered a while resulting in my scooter being fixed."
• "The team, who were very kind, immediately sprung into action, tightening the handlebars as well as adjusting the brakes."

Cons:

• "Gave me back my scooter worse than I brought it in not even fit to ride as they left my air valve pushed in."
• "The mechanic losted the bolt to hold the wheel and messed up my breaks had a accident and they refuse to accept liability for not repairing the scooter properly."

Customer Service

Pros:

• "They are super nice and friendly. I love my bike! Super recommend!"
• "Fantastic customer service, I posted it back to them & they sorted it out without any hassle at all."

Cons:

• "This guy is a liar and he has zero sense of customer service."
• "Horrible customer service from the lady at the desk, poorly skilled mechanics."

Pricing and Charges

Pros:

• "I had a flat tire the first time as my valve was leaking, they did this within 1 1/2 hours."
• "They help me with a flat tire the first time as my valve was leaking, they did this within 1 1/2 hours."

Cons:

• "Quoted me £30 for 2 tyres to be changed on my Kaabo mantis 8. Brought my scooter in on a Saturday they told me it would be ready for Monday. Tuesday came and still no call from them took it upon myself to call up and see how the repair was going and I was shocked to hear they changed the price from £30 to £90."
• "They take in the scooter saying that it can be repaired and next day say that it is not possible to fix. Since when is it not possible to fix a scooter. And then they ask for a £15 charge which they have not said to me before I left my scooter in for repairs."

Communication and Responsiveness

Pros:

• "After contacting onboards Alejandro privately msgd me and between us managed to get it sorted."
• "Alejandro was a very pleasant young man, who was ready to answer any questions or doubts I may have had about the electric scooters."

Cons:

• "Purchased additional seat so should have arrived with the seat provided plus the additional one I paid extra for, except only arrived with one seat."
• "Went to have a look at the collection of scooters at OnBoards. First, he took me outside to give me a test run of the scooters which I was interested in. Then he gave his honest opinion on what is good and bad, and explained thoroughly why."