Waggon & Horses Reviews Summary

Service

Pros:

• "The staff have always been friendly and welcoming and have rectified to the best of their abilities, where possible any issues."
• "Very friendly and attentive staff, our starters were lovely."
• "Charlotte was our host and was very friendly and attentive!"
• "We were served by Jo who provided excellent service throughout our visit."
• "Staff really on the ball. Drinks arrived quickly, closely followed by the food which was hot and well cooked."
• "Courtney our waiter was very polite and friendly."
• "Service is 5+star. Maree is incredibly friendly with easy chat and great service."

Cons:

• "The bar was unattended. It took 10 minutes to get noticed."
• "We had to wait awhile for our food & drinks order to be taken, then waited nearly half an hour for our food to come."
• "However, it still took over 45 minutes from ordering to receiving our food."
• "Could have done with some more staff. Outside tables were dirty, utensil boxes poorly stocked, and bar service very slow."
• "Waitress was lovely lady but seemed over stretched working the bar, greeting customers, and taking orders delivering drinks and serving meals."
• "Table service extremely slow. The whole meal took nearly 3 hours."
• "We then waited for 20 minutes nobody else in the queue to be seated for our food at this point we left and was appalled by the service."

Food Quality

Pros:

• "Food was really good. Highly recommend the smoked beef and pancetta lasagne!"
• "The desserts were appealing."
• "The meal was tasty 👍."
• "The food is still great and it’s a nice place to visit and I’ll keep coming here for the odd treat."
• "Highly recommend the chicken and chorizo flatbread!!"
• "The food also came very quickly and was piping hot and delicious."
• "The food was amazing and the service great."

Cons:

• "The service is excellent what a shame the food isn’t... Top prices for cheap food."
• "The food was horrible to say the least, I'm sorry but what was described as creamy mash was clearly instant smash."
• "Meals were very disappointing! Chicken was very dry, kept warm too long, again same with the Salmon."
• "Our meals arrived at 9pm.. They were dried from reheating, my chicken was hard and the cheese on the hunters chicken was solid."
• "Food came out and was awful. Pie was swimming in water from the 'seasonal greens' which were just leeks."
• "Sunday lunch was absolutely disgusting... it was the worst Sunday lunch I have ever experienced."
• "Shocking food today does the chef not check what his sending out the peppers had mold on them the salad was not fresh."

Value for Money

Pros:

• "Prices have gone up, some possibly unjustifiably so but with no complaints from anyone I thought the bill was fair for what we had."
• "Visited Easter Sunday... prices aren't too bad either."
• "The portions in my opinion are excellent value for money, we always leave with full tummies."
• "Overall cost for the 7 of us was very reasonable, and we will not hesitate to pay a return vist soon."
• "I'm yet to find any place that does this quality food service for a better price...big portions too."
• "Personally, I thought the bill was very reasonable for what we had and we would all return!"
• "Always spotless & good food reasonably priced."

Cons:

• "Drinks are so over priced even pop."
• "We paid just over £215.00 but really didn’t think it was value for money."
• "The food was not served in correlation to the price we paid for it."
• "Very disappointed with our meals today, 2 very dry and very overcooked mixed roast dinners and black pigs in blankets."
• "For the prices that's charged, you expect much better quality."
• "A very bad experience not to be repeated... the bill which considering the quality of the food can only be described as extortionate."
• "PAID £53 FOR 2 FISH AND CHIPS AND 2 KIDS FISH AND CHIPS WITH A PINT AND 2 COKES. FOR THAT PRICE WAS EXPECTING AT LEAST GOOD FOOD."

Ambiance & Environment

Pros:

• "Had a wonderful time. We visited for a family meal and sat outside."
• "Friendly staff and welcoming environment ideal for a pit stop after walking along the canal."
• "We had a lovely Sunday lunch with excellent service."
• "We will be returning next time with our doggies."
• "Every Monday is always a really enjoyable evening with the quiz!"
• "We were welcomed and seated with great courtesy and waited on with full attention."
• "The atmosphere was reminiscent to that of a waiting room it was so quiet."

Cons:

• "Sadly, on our arrival we were told that the pub was out of most things on the menu."
• "When we arrived we were upset to discover the garden area was nearly all closed off there was no outdoor seating therefore available."
• "Gone down such a lot in the last few years. Most of the garden has been sold off for development."
• "Unfortunately our perfect view of the band was spoilt when a large party of people decided to sit directly in front of us."
• "Although a Sunday and we wanted a Sunday roast there was none left at 6.30 pm which is poor planning and supply."
• "It’s a shame the rotisserie chicken doesn’t seem to be a thing anymore as it’s what made it stand out from other local pubs/restaurants."
• "There was no organisation within the pub at all."