The Gym Group London Colindale Reviews Summary

Facility Size and Accessibility

Pros:

• "The gym is very big so ur bound to not wait too long for equipment."
• "Perfect had everything I need looks smaller than it is but once you step downstairs your like woooah its bigger on the inside lol."
• "Large open space, plenty of machines and clean."
• "Open 24 hours a day, enter and exit with an individual code, same for locker rooms."
• "Never too busy at that time and can get on pretty much all of the equipment."
• "Has lots of machines and weights."
• "Even when it's packed there's still a nice amount of space to move around."

Cons:

• "Some of the equipment is out of action for few months."
• "After ANOTHER refresh still no wheelchair accessible equipment and the broken lockers are still in place."
• "The Gym is always packed and busy."
• "downstair seems a kinder garden, with so many kids standing in front the machines without using them, just chatting with each other."
• "During peak time it's impossible to get hold of anything."
• "24/7 gym isn't open 24/7."
• "The gym it self is nice and has lots of machines."

Cleanliness and Maintenance

Pros:

• "Clean and tidy machines and equipment."
• "The gym equipment are great."
• "There are usually cleaners on site keeping the gym clean."
• "I found the place every single time tidy and clean."
• "The workout space is tidied throughout the day."
• "The facilities are clean and well-maintained, and the equipment is top-notch."
• "It is a very clean gym and tidy I see that staff cleaning the equipment."

Cons:

• "I don't know who the manager is of Colindale gym but it is in TERRIBLE condition! It needs a MAJOR refurb / cleaning /sanitising done."
• "The working out machines not maintained at all, all rusty, hard to make personal adjustments."
• "Machines aren't working properly, these are very dirty / muddy /dusty /smelly / not sanitised."
• "Toilets filthy, shower is disgusting, smells like pee all over the women changing room."
• "The changing room and the toilet is dirty all the time and smell very badly."
• "Very dirty changing room and smells soo bad including showers and toilets that you will never want to take shower or change your cloth."
• "Some surfaces are dusty and dirty and the 'clean up of your equipment' rule isn't enforced."

Staff and Customer Service

Pros:

• "Cool renovation happened the place has been my gym for years."
• "Lovely staff, I love the classes."
• "Friendly staff and easy to get to."
• "The staff are friendly."
• "The staff have been so friendly and supportive."
• "Very impressed by the friendliness of the staff."
• "The staff are super friendly, I had a great conversation with Ayad."

Cons:

• "Whoever 5 stars them are their friends or family."
• "The reality is the opposite of 5 stars."
• "Soooo disappointed! I've freezed my membership, but was charged regardless!"
• "Staff are not helpful at all and they’re just rude."
• "No hot water for weeks in the showers."
• "Worst customer services ever."
• "Absolutely appalling customer service. Workers and manager were rude and disrespectful, do NOT come here if you wish to workout in peace without being disturbed!"