The Merrion Centre Reviews Summary

Shop Selection and Variety

Pros:

• "The selection of shops are good with ample parking facilities."
• "A beautiful place for shopping that also includes clothes shops, libraries, a branch of Boots, and cafes for drinks and snacks."
• "This place was worth it as it has many big provisional stores and mostly each has offers and discount according to them."
• "Leeds first shopping mall. It still remains a busy and popular shopping centre."
• "There's a lot more shops and restaurants than I remember, and it's becoming one of my favourite malls in Leeds, just for the independent shops that are located there."
• "A very functional shopping center with many useful shops such as Home Bargains, Morrisons and Iceland."
• "A shopping centre located right in Leeds City Centre with lots of shops, from restaurants to supermarkets to charity shops to salons."

Cons:

• "Not that many shops I actually want to go to in here."
• "With the possible exception of Home Bargains and Morrison's, the Merrion Centre now has very little to offer."
• "There's not a lot on offer here it's one of the older shopping arcades in leeds it needs a good revamp."
• "Used to be good now full of foreign shops and over priced restaurants why shut the picture house down then open more foreign shops a joke and rip off more english stores now sick of my city being sold out."
• "Not the best shopping centre in Leeds as there aren't as many mid- to high-end brands in here."

Customer Service and Experience

Pros:

• "The watch hospital is the place to go for watch batteries and repairs. Excellent service."
• "Rafy from customer service is a very caring and nice person."
• "The Merrion is now a very pleasant place to be, with friendly helpful staff."
• "Thank you sooooooo much to the young man I spoke to who helped us out and went over and above customer expectations."
• "Staff were present and were cleaning when necessary."
• "Rafy showed us the way to take passport photos, post office and even found a decent toilet for me when he saw me in a wheelchair."
• "Very friendly staff."

Cons:

• "This is the most security ridden Shopping Centre I've ever been in my life and it is extremely uncomfortable to shop."
• "There were young people hanging around in the space outside the lifts smoking weed which was very intimidating when returning to my car."
• "1 hr to be served as bar man having his sandwich no apologies to people who were waiting rubbish breakfast and very bad customer service."
• "The first security man basically didn’t help us what’s so ever, despite not being able to move."
• "Security's also not great."
• "There aren't any security around, or at least that are visible."

Facilities and Accessibility

Pros:

• "Parking available by one of the main city centre multi level car park."
• "Car parking & Wifi available."
• "Also provided is a public restroom and escalators so easy access for all."
• "There is a lift and a ramp to get up to the next floor of shops too."
• "Public transport and taxis make it very accessible and social distancing happens."
• "This place is a bit run down but actually brilliant for parking."
• "Parking is safe and secure."

Cons:

• "The downside is the lack of public conveniences."
• "Unfortunately there are no public toilets here."
• "How can they not have toilets? Plain wrong!"
• "There didn't appear to be a public toilet in the Merrion Centre."
• "Ok for most shops but the vinyl slopes at each entry/exit are a death trap to disabled people with shopping as they are way too slippery."
• "Great all round shopping, relatively small in size it's serious downfall is its significant use of ramps, so not so great for wheelchair users."
• "However there are no toilets and some sections are less well lit for partially sighted."

Atmosphere and Cleanliness

Pros:

• "The place is so quiet, only a handful of people. While good news for me it is sad that the shops are suffering when they need the business to keep them going."
• "It is always spotless, plenty of shops to look around and buy."
• "Not even to the Merrion Centre in a long time and it was managed well. Socially distancing was adhered too as well as staff constantly cleaning up."
• "The Merrion Centre is a bustling hub in Leeds, offering a diverse mix of shops and services."
• "The whole place is always sparkling clean."
• "V nice atmosphere and often there are fun things to do in the middle of it for children."
• "So many wonderful businesses a delight to walk through."

Cons:

• "Drab, dated, limited shops and pretty quiet."
• "The centre is tired and feels lacking in investment."
• "A bit worn out nowadays and very expensive to park at, which is discouraging."
• "Tired and dull layout, no public toilets and freezing cold in Winter."
• "The style of the place appears dated but is bright and clean."