Miller & Carter Newcastle Reviews Summary

Atmosphere & Setting

Pros:

• "Busier than expected for a Sunday evening but that adds to the atmosphere in this fantastic building."
• "Lovely restaurant & nice atmosphere & great staff."
• "The old bank setting is excellent and all staff were attentive despite being really busy."
• "The restaurant has a beautiful interior."
• "As you go in it looks the part with its wine glass entrance leading on to the bar and host stand as not to let the outside elements in to the seated guests which I liked."
• "The Xmas deco is so good especially the big tree and lights on the stairs."
• "The restaurant itself had your typical high end steak house vibe in a good way and the ambience was just right."

Cons:

• "Tables packed in to maximise capacity with little space between."
• "Restaurant was cold all of the customers were sat with coats or scarves on, which isn’t a comfortable environment."
• "This is the second time we’ve been in winter months and again we were both uncomfortably cold throughout our visit."
• "The building was very cold. My wife eventually had to put her coat on."
• "The only bad thing about our experience was how cold it was. We were sat near the door and it was very drafty."
• "2 of us were sat upstairs in an area that was obviously overcrowded with tables."
• "I was really surprised at the run down state of the restaurant and the lighting/layout made it feel like a train station restaurant."

Service

Pros:

• "Our server mark was excellent, so polite, helpful and really made us feel comfortable with our time at the restaurant."
• "Johnny looked after us all evening and made sure we had everything we needed."
• "Service was great and credit to our server Zoe for being a star."
• "Our waitress who i think was called Sarah was excellent. She explained everything as it was our first visit."
• "We were served by Kane, who was PERFECT! The level of service was faultless."
• "Our server Amelia was so welcoming & friendly, she made the whole experience a 10 out of 10."
• "Our server, Matthew, took us through the menu and gave recommendations tailored to how we like meat cooked."

Cons:

• "Seated late then still asked to leave when table time up."
• "However the server wasn’t - we asked how he would recommend a particular cut of steak be cooked to which replied 'it tells you on the menu'."
• "Food and service was slow took over an hour and a half to get two courses for two people."
• "Guy serving gave us hacky look cause I didn't leave any tip."
• "However, I'm allergic to garlic, which I mentioned to the server he took our order. I ordered the greens first bite I knew there was garlic, so when he came to ask if we were enjoying our meal I asked if this had garlic in it to which he replied I don't know and walked away."
• "Waited 25 minutes to be served and asked for drinks order."
• "Service wasn’t bad but wasn’t great either. After we were seated we waited at least ten minutes to be asked if we wanted a drink the restaurant was relatively quiet so couldn’t understand why."

Food Quality

Pros:

• "Really enjoyed the food! I had the 120z sirloin steak (medium), and it was delicious."
• "Steaks were perfectly cooked sauces were great also."
• "Everything was very delicious. Definitely going back again."
• "Meals were so delicious & hubby's dietary needs we're catered for."
• "The T-bone Steak was amazing! Hats off to the chef because it was cooked perfectly."
• "The food is always exceptional as is the malbec!"
• "Food was outstanding, steaks cooked exactly how we wanted."

Cons:

• "With the price of the bill we left feeling a little ripped off."
• "But unfortunately until you rectify your cleaning practices we will not return."
• "The Steak was nice but small!"
• "The starters were (sticky Chipotle chicken) well obviously frozen and overcooked."
• "The steak is good but chicken smells a little rancid."
• "The only downside were the fries and chunky chips. Absolutely awful and I can honestly say even McDonald's are better!"
• "One of the steaks (ribeye?) had a lot of gristle and I ended up leaving most of it."