Address: Church Rd, Birkenhead, Wirral CH63 3EA, United Kingdom
Phone: +441513348115
Rating: 4.1
based on 189 reviews.
Atmosphere
Pros:
"Funny night. Just a good bunch of people on different tables telling funny stories."
"It was nice to see open fires with real logs."
"Spacious and lovely decor with that country pub feel due to the rustic theme going on."
"The whole atmosphere was welcoming, friendly and unhurried throughout the afternoon."
"What a lovely place to eat sit relax warm cosy staff friendly nothinks to much .sit were you like .nice to see the fires lit why you look outside in the warm surroundings watch the wind rain see peoples face as they enter the building like blocks of ice."
"It's a good place for meals and has a good ambience."
"The atmosphere was warming, it was busy but we had pre-booked so no wait."
Cons:
"It was spoiled by the middle-aged woman with short grey hair who was at the front of the restaurant."
"I suspect that modernisation has damaged the ambiance of this pub."
"Not a great pub and not always the most attentive staff and that annoying habit of ignoring queuing customers to serve regulars."
"Ok for family gathering and small group of friends to get together but for groups of 15+, I wouldn't recommend this place. It's congested with wrong type of table arrangements."
"Warned by a couple leaving that it was colder inside than out."
"Didn't observe current Covid-19' safety protocols - crowded shared entrance/exit - no one-way system in place - shouldn't be necessary to order indoors - no possibility to order food from tables outside."
"I went here with my wife to have a relaxing quiet drink and ended up being treated like a bio hazard, face masks, hand sanitiser, screens between tables, personal details given up, unable to buy a drink unless an app is downloaded."
Food Quality
Pros:
"Really impressed with the quality of the food, much nicer than normal ‘pub’ food."
"The food was hot and very tasty."
"Food fabulous service great and lovely atmosphere."
"Food was excellent, and so much of it."
"Prices are average but food was exceptional."
"Everyone enjoyed their food."
"The food was fantastic and was really nicely presented."
Cons:
"For us we won't be back again as we were disappointed with the food."
"Both steaks were dry, bland and not to your usual standard."
"Dire!! Ordered the chilli non carne off the vegetarian/vegan Menu which came with steamed rice. The rice was crispy and clumpy and chilli had a layer on the top. Sent it back."
"Fish a bit tasteless but for the price with a desert I am not complaining."
"Ordered the sea bass, skin was soft slimy and unseasoned."
"The food however is a bit hit and miss."
"Food basic - frozen onion rings!"
Service
Pros:
"The staff are so friendly and very attentive to you being there."
"Staff exceptionally friendly, knowledgeable and proficient."
"The staff were pleasant and weren’t pushy."
"Always see the management team leading from the front."
"Staff very friendly. Waitress especially nice, took time to speak to grandchildren."
"Service was quick and staff were really nice and friendly."
"The staff were very attentive and looked after our every need."
Cons:
"Staff were very rude and condescending."
"Staff however were incompetent."
"Customer service was rushed."
"Food took a long time in coming, far too long in all honesty."
"We were forgotten about after eating our starters so when we asked why we were still waiting for food after 40 mins we were told our server had forgotten to press a button on the till after collecting out plates."
"The staff behind the bar couldn't care less about any sort of order that people approached the bar."
"Service was slow and the staff did not communicate well."
Value
Pros:
"Menu choices are varied, well priced options for all."
"I was surprised to see that there had not been any price increase considering the current cost of living climate."
"The quality and choice of food for the buffet was incredibly good value for money."
"Always enjoy our meals here we have lunch regularly and have had lots of evening meals with the family and friends the food is always great value, and the staff are really helpful and friendly."
"The prices were great."
"Good food at a reasonable price, with a warm welcome... just what a local pub should be."
"It really did help with the 40% discount voucher code on main meals."
Cons:
"Won't be returning."
"Will not be returning!"
"Beware of the parking scam!"
"Absolutely disgusted to get an £85 parking fine after popping in there for the first time for a drink."
"Went for a quick shandy after a funeral and got a parking ticket in the post 2 weeks later for £50."
"Be very careful they are making a mistake by using euro car parks to make more money."
"Food nice although a little on expensive side for what it was."
Management
Pros:
"Thank you so much to the team there and keep up your hard work, you are appreciated."
"Nothing was too much trouble and all issues were sorted straight away."
"The customer service was second to none."
"Good staff, we had a super meal, didn't have to wait a long time between courses."
"A fantastic time had by all our family. So thank you for making our family xmas getogether a very memorable one."
"This pub is now back on form. The Manager is incredibly good and works very hard. Always front of house and has some great staff. A massive turnaround."
"Cannot fault in the slightest. Warm reception and smiles all round from staff."
Cons:
"Following my previous response I have had to take this review down to a one star. Night / weekend team not up to standard day team were a month ago. Food poor and service terrible."
"Didn't like the elf taking pictures of children without parental consent."
"The first three things we ordered, 'Sorry, we don't have any!'"
"But the worse thing about this place is this sticky substance all over the menu's."
"No idea if there's been a change of ownership since we last come a few months ago.. bar staff seem like extras from star wars."
"Like putting people with no booking in a window table while we where put in the middle of the room."
"The lady behind the bar blonde haired lady had an absolute terrible attitude from the start, she approached myself and friends with a disgusting attitude and spoke to us like we were not fit to be in the environment of the stags."