Turner Automotive Reviews Summary

Customer Service

Pros:

• "Absolutely amazing 5-star service."
• "The team were very friendly and super helpful."
• "Excellent customer service, user friendly, transparent with what was going to happen and very knowledgeable."
• "Great customer service, good communication and very knowledgeable."
• "What amazing service from Barry and his great team of mechanics."
• "Barrie was also kind enough to spend a lot of time explaining his approach beforehand and post work completion which is quite rare."
• "They always go that extra mile to take care of you whether its a quick drive by question or help, diagnosis and carrying out repairs to my trusted BMW."
• "Barrie and his team provided a quick and responsive service. I have always found that they go above and beyond to help their clients."
• "Barrie was fantastically helpful and I was very happy with the service provided."
• "Great to see proper family businesses like this built on excellent customer service and reputation doing well."
• "Barrie was amazing, liaising with me through the whole process and fixed a pretty hefty job!"
• "They were friendly and professional throughout, from my initial phone call to when I could pick the car up."
• "His above and beyond service made me fully trust Turner Automotives."
• "Friendly, helpful and have gone out of their way to help me."
• "Amazing people, trustworthy and honest, really knowledgeable and available to discuss any questions."
• "Barrie and his team are highly professional, honest and take time to explain exactly what is wrong with the vehicle and the steps needed to correct it."
• "Nothing but positive things to say about the service and work I received on my Mini Cooper."
• "These guys know their stuff, absolutely professional and they know how to build a connection with their customers."
• "I received an excellent efficient service from Sean who booked in and conducted my MOT at very short notice."

Cons:

• "The worst service I have ever experienced... Rude and shameless receptionist!"
• "My bonnet release catch lever was not broken when I dropped the car on Sunday evening; 24 hours later I noticed it is snapped off."