Bristol Street Motors Ford Worcester Reviews Summary

Customer Service

Pros:

• "Every aspect of the service was super right the viewing, the pre-sale comms, the collection and they were super flexible about trade-in."
• "Ellis has been a great help when I started the search for a new car. Throughout the whole process, he's been very professional & kind."
• "Quick efficient service with a smile."
• "Also the after sales was great, within a couple of days since purchasing my Ford focus I was contacted to see if I was happy with the car."
• "Good explanation of all the switches and screens, answered questions fully without making me feel like an idiot."
• "Many thanks to Darryl Hambridge in Commercial Sales for the fantastic customer service during the process of buying my new Courier Sport."
• "Fantastic service, didn't try and push added extras once I said no, and found a car that met the strict criteria I went in with."

Cons:

• "Disappointed with the absence of any customer service."
• "This place is a daylight robbery."
• "Awful customer service. Mis-selling extra products on cars and not giving the full Ts&Cs to try and hide their tactics."
• "Dreadful after sales service."
• "There is no customer service at this branch."
• "Disgusting customer service."
• "Pathetic customer service!"

Vehicle Service and Parts

Pros:

• "Bought a second hand car from these guys. The car is 6 years old and had a faulty heated front screen. This was replaced FOC."
• "The service side was very quick to rectify all the problems I had in a very fast manner and to a good standard."
• "The video report from the mechanic was great too."
• "Shaun explained the mechanical problems very simply and clearly, then Amy was brilliant at frequently communicating with us."
• "Got a video of the engineer carrying out a check on the vehicle noting the condition of the vehicle brakes, steering, suspension, tyres exhaust system etc which was very reassuring."
• "Great experience of Service Dept. Booked an MOT and they called to remind me a day before."
• "I was delighted with the service I received, staff couldn’t have been more helpful and the car was delivered in tip-top condition."

Cons:

• "bought a £15,000 car a few weeks ago and now the clutch pedal is stuck."
• "Ordered a standard part to be fitted... I cancelled their fitting as I felt that £60 for 5 min job was excessive."
• "Curiously, the mechanic unplugged my in-car camera."
• "During a service was advised I had a water leak into the front of my car... and to investigate would result in a cost of £1400!!!"
• "They’ve had my car 3 times and still unable to fix the issue with little to zero empathy or help."
• "I came in for my car to have a recall carried out and was very disappointed with the service I got no updates no communication."
• "Had a warranty issues they said they could sort out on the phone. Went in and was told abruptly by the advisor Adam lucassi that they dont deal with this issue here."

Sales Experience

Pros:

• "I'd recommend this garage to my close friends."
• "Great experience On my visit today. Jade was brilliant dealing with my car service."
• "Ford Worcester provided me with an excellent service throughout the purchase of my Fiesta ST."
• "just great service and a great condition car!"
• "I have always had a great experience at Bristol street motors."
• "Always happy with the service from the staff, friendly and professional, no reason to go anywhere else."
• "The service has been really excellent."

Cons:

• "Stay well clear."
• "Worst experience looking for a car in my life."
• "Pressure sales, trying to push cars that were in stock and not necessarily what I wanted."
• "Terrible service....."
• "On the whole, really poor / rude / complacent."
• "Absolutely disgusting example of a car dealership."
• "Terrible dealership, don't go there."