The Sovereign Reviews Summary

Staff and Service

Pros:

• "Great staff (albeit a bit under-staffed today, so they had their work cut out) as always - super friendly, attentive and very professional."
• "Lee did a Stirling job hosting his first cocktail evening, very knowledgeable, passionate, attentive and most of all fun!"
• "Staff were attentive and professional."
• "The staff were friendly and attentive, asked if we wanted another drink and if everything was fine."
• "We were looked after today by the excellent Emily, Harry, Megan and Caitlin, couldn't fault them."
• "The staff were efficient, friendly and helpful."
• "All the staff are lovely and very welcoming."

Cons:

• "Food cold and food not as described on menu Manager never even came to sort the issues."
• "Staff a bit fussy and you have to be seated, atmosphere was not relaxed."
• "Poor service. We were sat down but given no menus."
• "The service was terrible. Rude, slow and unprofessional."
• "Absolutely terrible service."
• "The service was disorganised and poor including bringing the wrong drinks."
• "Absolutely shocking service..... really struggled to get hold of anyone to book..."

Food Quality

Pros:

• "Good food and generous portions Good value for money."
• "I had the lamb starter, which was good and well presented."
• "Just had a Sunday roast takeaway. Trio of meats. It was delicious!"
• "Burger very good chicken pie lovely. Lobster fish cakes very tasty."
• "Food delicious Scallops and king prawns (scallops could’ve been seared a little longer) Rib of beef with carrots dauphinois potatoes spring onion and broccoli."
• "The food was great & the service really good."
• "Food was beautifully presented and tasted lovely."

Cons:

• "Asked for a medium cooked steak- sadly it was very well done."
• "The Burger that my son ordered was very under cooked and taste was not nice that he had to leave it."
• "The roasted cauliflower was way overcooked and the couscous with it was rather flavourless."
• "Awful cold food which was sent back then sent back again they didnt charge for the main course but that's not the point."
• "The main was disappointing for one lobster fish cakes. Tasted very oily and burnt!"
• "Served old brown wilted lettuce and brown avocado as part of prawn cocktail, minute arancini portion was overpriced too."
• "The main chicken & ham pie had no filling and puff pastry was hard."

Ambience and Atmosphere

Pros:

• "The pub is cosy and comfortable with roaring log fires in each room."
• "A friendly welcome & good menu choices."
• "We really enjoyed our visit to the Sovereign, with its quirky decor, fantastic location & good choice of courses on the menu."
• "There is a warm cosy atmosphere."
• "The atmosphere was cosy and friendly."
• "Very nice place with good inside atmosphere, nice staff, and amazing food."
• "Lovely, comfortable, clean, spacious, environment."

Cons:

• "The place was cold."
• "Atmosphere was not relaxed and felt a bit 'clicky' somehow, bit too stuffy for us."
• "There seemed to be a draft coming through the window at the side of us!"
• "Every-time the main entrance door was opened the cold draft nearly took your breath away."
• "It was absolutely freezing in there."
• "The place was cold, the service slow."
• "It's a pity It was so cold as it did spoil the whole experience really."