New Waggoners Reviews Summary

Food Quality

Pros:

• "Excellent quality cooking and whoever you use for your fresh meats are definitely the best quality I've ever tasted."
• "The food arrived and it’s was delicious, I must say It was one of the best meals I’ve had in a long time."
• "The steak cut through so easily and there was no need to really chew. It slipped straight down our throats."
• "The food superb and well presented."
• "The lamb was melt in the mouth."
• "The food is always delicious and well presented."
• "The fabulous home cooked quality food is just spot on every time."

Cons:

• "However, today the staff were not so good. People were getting shown to their tables then being left for far too long without anyone asking for their choice off the menu."
• "I had the lasagne that was tasteless & my husband had the burger door stopper, the beef burgers were overcooked & felt like rubber."
• "The portion size was massive, the risotto was hard and underdone."
• "The food took ages to get to us, and when it did it was poor. It had been left under warmer too long."
• "Really disappointed, aesthetically looks fantastic from the outside and the new part is great in the inside but was left disappointed by food small portions for the price and sirloin steak was chewy and not the quality I’d expected."
• "The food was not good. We were a party of 10 long wait for ordering and food."
• "Over priced mixed grill steak was dry and tiny cut of meat, the chips on mushroom stroganoff were over cooked and hard."

Service

Pros:

• "Service was great, both food and bar."
• "The staff were all friendly and helpful and nothing was too much trouble to give us our great service."
• "The staff were delightful, friendly and very efficient."
• "Fabulous food wonderful service."
• "All the staff made us all feel welcomed and were attentive all through the meal, without being intrusive."
• "The staff are brilliant, my hubby always enjoys the steak and kidney suet pudding, chips and peas."
• "Every staff member is friendly, happy to chat and has a great sense of humour."

Cons:

• "When we went we found it a bit cramped when eating in the main room."
• "Saw lots of plates heading back to the kitchen unfinished. Cut portion sizes, stop wasting food."
• "The only downside was the waiters. Some of them did not want to be there with miserable faces."
• "However I did think most food on the menu was a bit expensive."
• "Sometimes noisy and loud, other times ok."
• "I was annoyed by the 'hovering' waiters who had been trained to 'SELL! SELL! SELL!'"
• "No dogs allowed on the premises - such a bad way to lose trade."

Atmosphere & Location

Pros:

• "Nice country pub great views outside seating for the nice days plenty of easy parking."
• "The setting is great, with amazing views from the new room, less so in the old. But historic and cosy in the old parts."
• "Great night yet again, was last here back in February and thoroughly enjoyed the meal/venue then and this night just as enjoyable despite the covid19 precautions/restrictions."
• "ABSOLUTELY FANTASTIC FAMILY-FRIENDLY PLACE TO EAT."
• "Has some nice views and it is a good location."
• "Ideally located, as not too far from Blackburn or Burnley, with great views over the local countryside."
• "Very friendly with beautiful views & big Car Park."

Cons:

• "I remember this pub from years ago it had character and ambiance. Now unfortunately it has been stripped bare."
• "Atmosphere in the new section is a little canteen ish."
• "This has to be the noisiest place I've ever tried to eat."
• "Very noisy and crammed in."
• "Prices a little on the high side for the area!"
• "Cost expensive for what was served."
• "Prices are just a tad high overall."

Value for Money

Pros:

• "Food is well priced and came very quickly."
• "The whale sized fish was £1.45 more expensive than the ‘moderate fish & chips’ but it was demonstrably bigger and worth the extra money."
• "Food to die for; generous portions well worth the money and wait cooked to perfection."
• "Good selection, reasonably priced, pleasant surroundings, attentive service."
• "Food excellent!! You need to be very hungry though.... portions are extremely generous."
• "The portion sizes were large, quality of the food was exceptional."
• "Prices are reasonable, so it's a very pleasant dining experience without breaking the bank."

Cons:

• "However, I found one male waiter to be rude."
• "I'm struggling to justify the £14 it cost for a pie at lunchtime."
• "I found it expensive £17 for a four ounce steak with three king prawns on a some out of the bag scampi with carrots and Swedes garlic sauce again a tiny amount."
• "The prices av increase slightly an the portion sizes av very noticeably gone down."
• "The service was amazing and the place immaculate by the way. It just felt expensive for a lunch menu."
• "A bit expensive but well worth it."
• "Travelled 15 miles as viewed the vegetarian options online and wanted to treat my partner, only to arrive and be told the vegetarian food is fried in the same oil as fish."

Special Dietary Needs

Pros:

• "They have an amazing flag system which ensures the food is checked twice to ensure no allergens are in the food."
• "They are also excellent at catering for allergy sufferers and make every effort to make delicious alternatives without compromising on quality or flavour."
• "The gluten free menu is amazing! My wife was spoilt for choice!"
• "They had separate menus for gluten free and Vegan, and when I ordered an omelette the chef came to the table to ask me if I really wanted an omelette or I was just being cautious."
• "I am celiac, and the Waggoner has one of the most extensive gluten free lunchtime menus I have seen."
• "The GF menu here is amazing! So much better than anywhere I've seen."
• "They take allergies seriously, not only is there a separate gluten free menu, but they have a flag system to identify the food that is safe."

Cons:

• "Good food but obviously doesn't listen to me when I said my daughter has dairy allergies they came out and gave her normal ice cream."
• "You see when you place cooked food in a container and keep it warm, it dries, cover sausage with tin foil they get soggy, Fried bread becomes brittle."
• "The prices av increase slightly an the portion sizes av very noticeably gone down."