Chestnut Tree Reviews Summary

Service

Pros:

• "Ricky greeted us at the door and took us through all the rules for social distancing and was overall a brilliant person."
• "Thanks to Stephanie for being so attentive."
• "The staff are very helpful and check in with you throughout the meal to make sure everything is ok."
• "The staff (particularly Mhairi and Megan) were incredibly welcoming, engaging and full of Va Va Voom and laughter."
• "Staff are polite, friendly and professional....Ben in particular......very nice young man."
• "The staff were amazing and the place was very clean with excellent COVID-19 measures in place."
• "The service at all times was excellent."

Cons:

• "RACIST STAFF they refused my brothers ID just because it was foreign! Improperly trained staff!"
• "very poor customer service food hadn't even been started to cook after 25 minutes of ordering!"
• "Over an hour and a half wait for food in restaurant area that's only a third filled."
• "Second occasion that I have visited recently and found the staff to be poor."
• "Rude bar staff and sloppy food. We came here for a meal and I was ignored by the bar staff."
• "Extremely rude!!! Seemed like because they were busy our custom didnt matter.. not helpfull at all and didnt try to seat us in the pub side, the young girls attitude is the reason for this review."
• "It took 25 minutes to get drinks ordered by the app, and staff were complaining about the app and telling customers not to use it without giving good reason."

Food Quality

Pros:

• "Food came quicker than anticipated and was hot and lovely!"
• "Really nice food. Nice decor. Food came out quick."
• "the meals were good sized portions and very tasty."
• "Fantastic meal, chicken wings to die for, sharing platter good and varied, burgers very goo so i was told, i had the scampi which was good."
• "The food was absolutely delicious with plenty of choice."
• "Food is lovely and fairly cheap."
• "The food was nice and fresh and hot."

Cons:

• "Food quality was not up to scratch even for a Greene King."
• "Your dinner was a disgrace, as was the melted cheesecake you served up!!"
• "The food here has gone down hill. Ordered my normal hand battered fish and got a soggy battered fish that tasted terrible."
• "Worst meal I have ever had my steak came out cold my friends was horrible when they sent new ones out still weren't great."
• "The peas were like bullets clearly over done the chips were hard in the middle."
• "burger was burnt black."
• "Food was alright, but a chunk of something (mould/dirt?) fell off the soda gun into my friend's drink."

Atmosphere & Decor

Pros:

• "Comfy, quiet and warm atmosphere."
• "Great filling plate of food. Just what we needed to break our journey. Lovely friendly staff. Dog friendly."
• "Nice to be able to sit outside on benches already."
• "Lovely atmosphere, I had a pensioners lunch, my choice, which was really nice, two courses for under a fiver."
• "Great food, Great atmosphere and Great value for money ...."
• "Lovely pub restaurant."
• "Excellent pub with really nice food at really reasonable prices, quick and friendly service in a really nice surrounding."

Cons:

• "Not a great experience - left due to the grubby atmosphere."
• "TV volume turned too high throughout the whole pub because of some football match or other that no one was actually watching."
• "To top it off they were showing the darts which had zero interest."
• "into the evening background music went off and tvs (for football) came on, it just wasn't our scene."
• "My experience of The Chestnut Tree was fairly miserable."
• "Bad Show Chestnut Tree! you spoilt what should of been a fabulous New Years Day!!!"
• "Ladies toilets could do with a revamp. Toilet seat nearly off, doors and general decor in there tired."