Old Farmhouse Reviews Summary

Service

Pros:

• "Great establishment with reliable and friendly staff."
• "Pleasant family pub, very friendly staff and quick service."
• "Very warm welcome, I believe I was greeted by a lovely guy called Billy."
• "Staff friendly and attentive."
• "Helpful and efficient staff made this a very enjoyable birthday celebration."
• "The staff are friendly and helpful."
• "The waitresses worked hard and also the bar staff - they were all very friendly and a great credit to the company!"

Cons:

• "I will not be visiting this one until the service and staff have greatly improved."
• "Food would have been very nice however services was very slow and had to chase them up a couple of times."
• "Very poor service, waited over an hour and a quarter for food, had to order extra drinks because food had taken so long, staff were all out back smoking and arguing while we waited for our food."
• "Very poor got told 30mins and it took 1 hour and 30mins to come out and I ask for a medium steak and it come out well done."
• "Restaurant is almost empty but we are told a 40min delay as we order."
• "Burnt food and nobody came to do a check back also where was my sauce?"
• "No offer of sauces and no courtesy check during our meal although others around us were asked."

Food Quality

Pros:

• "The food was excellent value for money and both the presentation and portion sizes were fantastic."
• "Food is always perfect."
• "Food was tasty, good portions, came out quickly, very hot."
• "The food was well presented, plentiful and very tasty."
• "The food was thoroughly enjoyed by myself and my partner, not one fault."
• "The food itself was amazing! The sizzler dishes were fantastic."
• "Both meals were delicious, the wait time was incredibly short considering how busy it was at the time of our visit."

Cons:

• "our food was terrible"
• "Very dull and scruffy seating area outside. Not a flower in sight."
• "The last two times we ordered steak medium rare both came out well done and had to be sent back."
• "Food is average, annoyingly they run out of stuff on a frequent basis as well."
• "The food was very average and the two steak sizzlers we had were not very hot let alone Sizzling!!"
• "Everything was cold. The chips were soggy and uncooked."
• "Food wasn't very hot and not very good quality."

Ambiance and Cleanliness

Pros:

• "Lovely new decor."
• "As expected it was a lovely pub atmosphere."
• "They have done a great job with the refurb! It looks amazing!"
• "Always excellent service, constantly clean making us feel extra safe in these uncertain times."
• "Very clean and welcoming."
• "Warm and welcoming it was great I would definitely recommend it to anyone!"
• "A very nice looking and sized public house."

Cons:

• "Very tired inside definitely in need of some refurbishment."
• "The finger plate and the area on the outside door was particularly dirty."
• "Smell of toilets on entering. Ugh"
• "glasses were smeared up"
• "The menu was covered in food spills and hard sauce spills and both the salt and pepper jars were very greasy."
• "Table was grubby and something underneath it left a mark on my top."
• "The ladies toilets weren't good, one out of order the other wobbly, no toilet paper and the floor was disgusting."

Management and Staff Efficiency

Pros:

• "Staff are always welcoming at the farmhouse and I always found it to be a friendly atmosphere when I pop in."
• "All the staff that were working were very hard working and extremely cheerful and very helpful."
• "Such a wonderful pub the staff was incredible got served by a lady called Sofia and I couldn't be happier helpful in every way always checking that everything was OK such lovely food highly recommend 😀 superb pub!!"
• "Staff were very friendly, attentive and obeying the covid rules."
• "The staff seemed knowledgeable and aware and very cautious towards cross contamination."
• "The staff were amazing and very willing to make sure that everything was to our satisfaction."
• "Staff very friendly and welcoming all wear visors."

Cons:

• "We walked out of here. Everytime we visit this pub they dont have the food we want."
• "Then a host came and told us we can't eat today as we don't have the capacity."
• "Seriously gone down hill and needs decent management to sort out."
• "Turned up to find out the kitchen was closed despite having a booking."
• "None of the staff were welcoming no said hi or bye, couldn't even crack a smile."
• "Its a shame that pubs have been closed for so long then open and staff have forgotten how to do their job!!!"
• "Manager finally came to see me, had no real answers as to why his staff were Ill informed as to the availability of the menu."