Sailmaker Reviews Summary

Staff Service

Pros:

• "Staff very friendly."
• "Our question was addressed most professionally by the manager."
• "Staff were helpful and friendly."
• "The young lady at the bar taking the order was friendly, polite, very welcoming and informative to any questions I asked her."
• "The lovely lady who greeted us moved us to a more accessible table for my mother to get to comfortably."
• "Staff always Friendly and with good guidance."
• "One key thing I noticed was how helpful, friendly and happy all the staff were."

Cons:

• "Unfortunately 2 of the staff don’t know how to pour Guinness."
• "Bar staff no eye contact, just shouted out next please…never even looked at us."
• "Long wait at the bar, service really slow."
• "I wasn't even acknowledged until after an age, one of them decided to serve me."
• "When asked by staff if the food was ok, we replied that my wife doesn’t like pepper, he just said sorry that’s how they are cooked and walked away!"
• "No apologies for the delay, staff just didn't seem to care."
• "The staff were very efficient and quick but didn't seem all that friendly."

Food Quality

Pros:

• "The food was delicious and all came out together and it was delicious."
• "Food from Carvery to Main Menu VG."
• "The pricing of the meal was fairly reasonable."
• "Food was hot and meal mostly was lovely."
• "Family get together including 2year old granddaughter. Wonderful food l had the carvery such good value and wonderful choice of vegetables."
• "I enjoyed the carvery and so did the other three guests."
• "Food was excellent, we both had carvery and both enjoyed it."

Cons:

• "We waited a very long time to get our food, possibly 45 mins to an hour."
• "I ordered a prawn cocktail and when it arrived and eating through them I found that they were RAW!"
• "Found vegetable were very hard struggled to get a knife through them and gammon was so salty I couldn’t eat."
• "Potatoes dry and rubbery they looked day old."
• "Carvery didn't impress us I'm afraid. Turkey was ok but gammon was tough and the silverside beef looked dry."
• "Food delivered CHIPS Double dipped over cooked. Very oily."
• "The roast beef was excellent a pity the veg let the meal down."

Ambiance and Cleanliness

Pros:

• "Plenty of parking."
• "Outside area is lovely."
• "A nice clean pub with a good menu and polite staff."
• "Nice quiet family feel pub, with outdoor play area which the kids enjoyed."
• "The pub/restaurant is very clean and well kept, no dirty sticky tables, plates tidied away when diners were finished."
• "It's roomy, clean and friendly."
• "Facilities and toilets were clean and well stocked."

Cons:

• "It’s relatively open plan and quite a noisy environment, which is not the greatest for those with autism."
• "No apology of him at all."
• "Was seated at a table and didn't realise I was sat on a soaking wet chair until I got up to go to the carvery."
• "Very tight with the beans and cheese."
• "We had a 30% off mains voucher but forgot to use it but remembered we had it a split second after we had ordered and paid for our food."
• "Wasn't particularly clean as food had been dropped on the floor prior to our arrival and was there for our entire visit."
• "Very dirty seating stains over seating. The tea pot looks if it has never been washed."