Thatched House Reviews Summary

Food Quality

Pros:

• "I must say, it was by far the best pie I've had since I was a child."
• "Thankfully, it was very nice. My friends enjoyed the food too, one had the gammon and the other had scampi."
• "Food was lovely!"
• "Food delicious."
• "Very nice roast dinner."
• "Food is really nice, comes out hot and not waiting too long."
• "Food was excellent pub grub."

Cons:

• "The food was awful! 'Served pink' beef was extremely over-cooked and had been turned upside down in an effort to hide it."
• "Food is mediocre at best; Reheated and not particularly tasty."
• "Terrible food, burger under cooked, chips pre cooked then re cooked, kids fish fingers over cooked and rock hard."
• "Food orders came out wrong and microwaved within an inch of their lives."
• "Sadly the food was drowning in gravy and tasted cheap."
• "The overhaul starters to dessert was way over the top for price they charged people, even if it was Xmas day. Food was not enjoyable at all."
• "Food very poor, tasteless and cold when bought out."

Staff and Service

Pros:

• "Super friendly and helpful staff."
• "The staff were incredibly friendly."
• "I found the staff friendly and helpful."
• "Staff were incredibly friendly and polite."
• "The staff were lovely and welcoming and treated my son really nicely."
• "Very friendly staff, who made some excellent recommendations from the menu."
• "The staff were really helpful and friendly service at the bar was good."

Cons:

• "Staff leave a lot to be desired and need to be much more presentable."
• "Attitudes of some staff members are arrogant and careless."
• "Staff not overly friendly or helpful."
• "Staff lack training and any common sense to sort out issues."
• "All the staff seemed dressed for a funeral & were not really helpful at all, very dirty, cold and quiet smelly."
• "One Front of House staff rude when she brought an order to our table that wasn't our's."
• "Unfortunately, someone who acts like a manager here is very rude and impolite."

Atmosphere and Location

Pros:

• "Fantastic atmosphere, our table looked out onto the water and the views were fantastic."
• "Dog friendly and good refreshment after a Sunday walk."
• "Good atmosphere."
• "Lovely location by the sea with views of the Eastney part of the harbour."
• "Fantastic pub, brilliant view of the water from the beer garden."
• "The view is so beautiful, looking out onto the old locks."
• "The location and view is what sells the place."

Cons:

• "Tired garden furniture and plastic glasses if you want to drink outside."
• "Service was so slow we almost gave up."
• "To arrive and be sat outside the toilets, as in touching distance."
• "The only problem was the older children were in the ball pond where it clearly said under 6 only."
• "We were sat right next to play area in the way of the shoes also was too close to the loo and could see kids using the toilet and smell it."
• "Such a beautiful location with such a run down pub."
• "Whole place a mess."

Value for Money

Pros:

• "Kids meals were served quickly and great value for money as a meal deal with drink and dessert."
• "With the money off when buying two main courses, the meal was excellent value."
• "Good beer selection and food is ok and reasonably priced."
• "Decent food at a good price."
• "We all had the carvery, which at £7.99 was fantastic value."
• "And at 3 courses for £19.99 it was exceptionally good value."
• "Food is tasty and good, and reasonably priced too."

Cons:

• "Avoid this place like the plague."
• "Disappointed having to pay £14 for 2 pints of beer and a cola."
• "The portions were small for the money."
• "Such a waste of money."
• "Been there today order 2 pints and 2 Portions of halumi chips!! what a rip off. £5.50 for one and u get about 7 chips in it."
• "Went here with family for Xmas dinner at £50.00 each and the overhaul starters to dessert was way over the top for price they charged people."
• "Food for the majority of the table was really nice. Personally I would steer clear of the chicken tikka it wasn't very nice."