Mettricks Woolston Waterside Reviews Summary

Food Quality

Pros:

• "Food was amazing! I had the fried chicken breakfast wrap, really different and delicious!"
• "A lunchtime meal of poached eggs on toast with a latte- eggs hot and with lovely runny yokes."
• "The food ranges and varieties for vegans are brilliant."
• "The avo toast and the full English breakfast were really nice. The avo toast was quite spicy, lots of chilly flakes."
• "Absolutely fantastic food, coffee, service, location and available parking."
• "There has been a definite improvement in the quality of the food. I had a full English with a nice flat white."
• "The food is good."
• "Really nice place! You could taste the freshness of the food and it was lovely that they use local businesses to make their dishes."

Cons:

• "We used to come here and loved it here.but last night I ordered pizza which i knew its not big from previous experience but what we got was smaller than small."
• "Ordered scrambled egg on toast, just before 1pm... The egg was perfect, but ruined by the burned toast."
• "Stuffed Yorkshire-cold, bland and dry. Roast potatoes like rubber."
• "Bit disappointing for a Saturday night. Kitchen shuts at 9pm even though menu stated till 'late.'"
• "Went for pancakes waited 35 minutes for them to arrive. They were dry and burnt just like they have been microwaved."
• "Ice creams were a rip off. £2.20 for a tiddly little scoop."
• "Sunday 4 March, lovely place to sit and chat. Food, we had a toasted sandwich which was burnt."
• "Food really not good. Just about passable. Very slow service."

Service

Pros:

• "Great service with background music resulting in a relaxed atmosphere."
• "The staff are always extremely friendly and always willing to go the extra mile to help."
• "Visited for first time this afternoon for a bite to eat. Certainly not disappointed!!!... the service was top notch."
• "Friendly, fun staff. Great service."
• "Staff are excellent and pretty trendy looking. The place has a great atmosphere and the coffee and food is excellent."
• "Staff members are polite. The place is spacious but seems a bit void."
• "Staff are always great and very welcoming, and the atmosphere is brilliant whatever time of day or night you go."
• "The food was lovely, the tea was nice, the view is pleasant, but I don’t want to be coming back to the place that does not accept banknotes, coins and in that way supports the vision of cashless society.."

Cons:

• "Absolute shocking service, went in there today for breakfast slash lunch... Food finally arrived after just over an hour wait, although plentiful everything but the beans (obviously microwaved) on my big breakfast was cold!!"
• "Unfortunately the place seems entirely staffed by young people and there appears to be no leadership or management skills."
• "Waited for over 20 mins for 2 cups of tea and a hot chocolate, I was very quiet and there was several staff."
• "Poor service compared to similarly priced venues. Apparently working out what table your customers on is too hard to work out?"
• "First time I ordered coffee here. It was overpriced and luke warm. Had to wait 10 min for it to be served."
• "Service not attitude please. Poor Service. Walk in and nobody serving. Staff just standing around."
• "The ordering was frustrating as only online plus they said 45 minute wait for good but the reality was 75 minutes."
• "Dreadful service took 45 minutes for a club sandwich, that arrived cold on stale bread."

Atmosphere and Ambience

Pros:

• "It was a good experience because the of the value, taste and location but I won’t give 5 stars because sofas and carpet didn’t seem clean to me."
• "A beautiful place to go for a family friendly breakfast or a business meeting."
• "Great cappuccino with oat milk and hot dark chocolate. Nice spacious room, so there is a lot of space between tables."
• "I like Mettricks as a brand, and really hope for all the success possible, but this location always just feels empty and lacking in real ambience."
• "This cafe has become something special to me and my partner."
• "I might be biased as it is very local to me, but Mettricks is a great place for coffee, has a decent brunch menu and evening menu and is just a real nice place to go for drink."
• "This is one of my favourite cafe's to meet friends or to just sit and chill out for a few hours."
• "This is one of my favourite places in Southampton to just stop and let the day pass by."

Cons:

• "It's always my go to place when meeting up with friends. Bloody expensive!!!! Not for me Mate!!!"
• "Unfortunately full of children and barking dogs. Don't go if you want a peaceful lunch."
• "Latte in spirit glass! what sort of cafe/coffee shop does that made it impossible to pick up and drink as it's a hot drink!"
• "Staff also seem to be grumpy all the time especially when it's busy so obviously don't understand that businesses need to be busy to survive."
• "Not the biggest fan of Mettricks overall but this one especially is amazing."
• "Nice, dog friendly place on the Woolston waterfront (finally being developed!)"
• "Could be an amazing place, however let down by 3 things. Lack of parking, would be a great sea veiw if it wasn’t blocked out by the metal fencing and the coffee( espresso) is undrinkable."
• "Nice atmosphere and location but the drinks are overpriced, especially the milkshake."