Group 1 Volkswagen Chelmsford Reviews Summary

Customer Service

Pros:

• "The salesman who we dealt with was extremely approachable, not in the slightest bit pushy or over zealous in the 'sell'."
• "I am always kept up to date with progress and called when ready to collect."
• "Very good service by Ryan Bromage, order to delivery of my car was seamless with understanding and care."
• "The kindness, honesty and impeccable customer service shown by the team and in particular Dan was unmatched to any other VW I have ever visited."
• "The communication was brilliant and clear including a video."
• "Staff (Kevin) were very helpful and polite and kept me informed."
• "Mr Robert Hughes – Sale assistance Volkswagen Chelmsford is very friendly and very helpful and supportive person with big smiles."

Cons:

• "Pretty much theft there."
• "If you want your car serviced properly do not go to this branch."
• "Terrible experience from this showroom."
• "Very bad service they make an offer and when you ask any questions they do not return your phone calls or emails."
• "They still owe me £99 from a deposit I placed on a car."
• "Pretty poor service from the used car team."
• "The service I have received from Jessica was appalling."

Showroom Experience

Pros:

• "There was plenty of available seating and free coffee/tea etc. in the showroom."
• "Nice modern comfortable showroom with tea/coffee etc."
• "The waiting areas in the commercial & retail showrooms are comfortable & coffee readily available."
• "This is a big dealership located just out of the town centre... This was a relaxing yet professional experience and one of the best new car experiences we have had."
• "The staff aren't pushy to talk sales if they see you looking around just browsing."
• "Great to talk to everyone. Well dressed and merry looking staff."
• "Everyone that I met was very welcoming and there is a relaxed but professional atmosphere here."

Cons:

• "Had my immaculate car in for an insurance repair, when I picked the car up the bumper hadn’t been properly aligned."
• "Parking in front of showroom is a nightmare."
• "Honestly it was awful."
• "Terrible experience from this showroom."
• "This must be the first dealership I have dealt with that is not interested in selling cars."
• "Poor service.. always seem to be in meetings or just wandering around."
• "Visited twice in 1 week and were not approached once by a member of staff."

Service & Maintenance

Pros:

• "No problems, had the usual inspection video which showed more than just brakes and tyres the video actually showed gearbox oil being changed which is very reassuring."
• "Our vehicle service was completed at the time we were given and the overall experience was enjoyable."
• "Thank you so much for a speedy service! It was greatly appreciated!!"
• "Again excellent service by VW and will book again next year."
• "Excellent service! Booked the appointment late in the afternoon on Friday, left the car at Inchcape Chelmsford at 9:30am on Monday morning then had a call to say car was ready for collection at 12:30pm."
• "New self book-in service on site for you to use when dropping off your vehicle for MOT & service which I liked, speeds up the process."
• "Efficient and helpful staff. Liked the video sent regarding the outcome of the service."

Cons:

• "When I came to pick up the car I was kept waiting for 30 minutes."
• "After them telling me they wouldn’t look at my engine management light because it wasn’t on at time when it was coming on and off all week (intermittent fault )."
• "I was informed that the MOT was complete just an hour or so before collecting with no advisories. However on further inspection the rear disc's and pad's needed replacing circa 3k miles."
• "Had been promised photos/video of a car advertised on VW approved for a whole week via email and phone."
• "Forty five minutes, no communication and a mealy mouthed apology later and I was on my way."
• "Our request for support was answered with a 'No, we can’t help you. You need an appointment, next possible date is in 4 weeks from now.'"
• "The courtesy car was filthy. My own car was not cleaned as had been promised."