Worcester Hearing Centre Reviews Summary

Customer Service

Pros:

• "Outstanding service and customer care."
• "Great aftercare and any enquiries are answered immediately."
• "Always helpful and welcoming."
• "The customer service has been exceptional - very thorough, knowledgeable explanations and several follow up meetings to gradually adjust my hearing aids to the final level."
• "Much gratitude to Katy on reception for her friendly professional assistance."
• "The reception staff were very friendly on my arrival and put me at ease straight away."
• "Reception staff are engaging and polite."

Cons:

• "Also unfortunate to met Tom who’s sarcastic comments showed the kind of person he is."
• "Disappointed by the care and treatment received here."
• "Procedure wasn’t carried out as advertised, no images recorded and corners cut whilst being told prices have doubled."
• "I was charge £40 for consultation which I didn’t want and would still be required to pay £80 a week later."
• "The service for cleaning my ears itself was excellent but was disappointed in the price increase which went from £40 last year to £80 this year."
• "Sadly not a fan, hence my two star review."
• "Would avoid in future."

Staff and Audiologists

Pros:

• "Excellent staff very welcoming and helpful."
• "Friendly, courteous and professional, Adam and the girls in reception initially provided me with an emergency solution prior to an important social event."
• "Absolutely first class service from Kim, Michelle and Tom who ensure the best quality service is provided on every visit."
• "The audiologist I saw, Tom Dixon, was friendly and knowledgeable."
• "Mr Alex Eaves super awesome person with the highest passion for his clients."
• "Adam was engaged and interested, he listened to my story and made an effort to understand my hearing needs before giving his expert advice."
• "Tom is an expert in his field and takes time to listen and understand offering excellent advice."

Cons:

• "The original prescribed benefits diminished rapidly with my further age/declining hearing, (and with no prospect of upgrading)."

Hearing Aids and Devices

Pros:

• "The Starkey Halo2 hearing aids have proved capable of improving my overall hearing experience in ways I could not have envisaged."
• "The hearing aids are so discreet and the clarity of my hearing has improved immensely."
• "I am delighted with my new hearing aids, as I now have hearing that is the closest to natural hearing that you could get using hearing aids."
• "I purchased Phonax they are comfortable discrete but most important of all they consistently do the job and I am absolutely delighted with them."
• "Once she was using her own hearing aids it became a life changer."
• "The ear wax removal process is completely painless and extremely effective!"
• "The products displayed at Worcester Hearing Centre looked to be of a higher quality, less obvious and more suited to lifestyle."

Cons:

• "Expensive. You can get your hearing-aids elsewhere significantly cheaper."

Overall Experience

Pros:

• "Life changing is the only way I can describe my experience."
• "I really cannot fault Worcester Hearing Centre at all, I have had a very positive experience with this business."
• "The difference to my hearing straight away was phenomenal, I feel like a new man."
• "They seem to genuinely care about their clients and their quality of life."
• "The service has been outstanding, I really can’t thank them enough."
• "My hearing is the best it has ever been in my 57 years of life!"
• "I can whole heartedly recommend the Hearing Centre to anyone from any walk of life."

Cons:

• "Having had problems with having my ears syringed previously at my GP surgery."