The Swan Reviews Summary

Staff and Service

Pros:

• "The real stars were the staff all of whom were polite, attentive and energetic."
• "Super friendly bar staff too 😊"
• "The staff were very welcoming, friendly and polite."
• "The friendly and attentive staff, great food selection and value for money for the quality."
• "Friendly well mannered team and extremely welcoming."
• "Staff very attentive and always polite."
• "The staff are always friendly and helpful."

Cons:

• "Staff were disorganised and easily confused."
• "Seriously calls into question the morality of the staff."
• "Our waitress was no where to be seen."
• "The worst experience, lazy staff, rude, have no idea of customer service."
• "The entirely odd attitude of the serving staff has completely put us off from revisiting."
• "The staff needs some training or the management need to find a team of people who actually enjoy their job."
• "Although busy we waited an extremely long time to order drinks then for them to arrive and another long time for food."

Food Quality

Pros:

• "The food came out quick and hot very delicious."
• "The food is really nice here."
• "Good food, good beer."
• "The food at this place is amazing and the waiting staff are brilliant."
• "The risotto was really tasty! Much better than I've had at actual Italian restaurants."
• "The food was amazing and of very good quality."
• "Food was great! Very tasty and well presented."

Cons:

• "I was disappointed in the fish and chips - inedible mushy peas, seemingly frozen chips."
• "Its standard pub food but at the high prices we expected better."
• "So expensive for awful quality food."
• "Very little service, the food was poor, over priced."
• "My whole meal was cold and was very small, looked like a child’s portion."
• "The food was poor, over priced."
• "Dire, most unappetising looking main meals I have ever seen."

Ambiance and Decor

Pros:

• "Very nice village pub, lots of parking and well laid out with lots of outside space and seating."
• "Such a lovely pub/restaurant that's a family favourite of ours."
• "This is a nice pub for outdoor seating and it has a nice feel inside too."
• "Lovely cosy surroundings."
• "Décor was very nice, lovely calm atmosphere."
• "Lovely atmosphere, great decor."
• "Beautiful restaurant and comfortable atmosphere."