The Heights Reviews Summary

Food Quality

Pros:

• "The burger was delicious and chips were tasty."
• "Then we had the Fish and Chips (large portion) and the Steak and Ale Pie - the pastry on top was light, fluffy, and complemented the dish."
• "Great food and friendly staff members."
• "The food was yummy and the portions sizes were huge."
• "Food was very nice, especially the fish and chips and curry."
• "Food was amazing. Cannot fault."
• "Ordered some food which was lovely!"

Cons:

• "Food gone downhill and very expensive."
• "I can swear it was cooked from frozen or prepared earlier and just toppings added later on."
• "Poor quality food for expensive prices."
• "The food was either rather under cooked or severely over cooked."
• "Worst meal I have had for quite a while, even though we visited knowing it would be fairly basic. £14.50 for a dry veggie burger, with soggy lettuce and lukewarm chips."
• "The Curry of the Day.. Well, nothing more than a pre-packaged curry from either Aldi or Lidle! £11.95!!"
• "You can tell they rely on location to keep the customers coming and they make no effort to clean up the place or provide any type of decent customer service."

Staff and Service

Pros:

• "Great little hostel with low room prices and lovely staff."
• "Very warm and friendly service."
• "The follow up by the manager was excellent though, and we came back the next day."
• "Staff behind the bar didn't seem very happy/jovial but the staff serving the food to the tables were very nice and friendly."
• "Some staff were welcoming and pleasant. The Manager lady that day was very abrupt to several people, myself included so we decided not to bother again and went elsewhere."
• "Friendly staff."
• "The staff are really friendly, the beer is really nice (good selection too!)."

Cons:

• "Slow service and unhygienic staff (coughed into hand then served customers)."
• "Arrived 11:45. ordered drinks and asked about food, told not serving till 12:00 and would not take our order despite us being willing to wait."
• "Staff not really welcoming and seemed intruding on a local pub with locals staring at you straight away."
• "Incredibly rude staff and fellow guests they had in their pub."
• "Unfortunately the same can't be said for all of the staff."
• "Bad attitude service from bar staff."
• "Staff were unfriendly and when we bid goodbye to the security guy he totally ignored us."

Accommodation

Pros:

• "The rooms are a very good price, the beds are comfy and the shower was lovely and warm."
• "Great spot to begin or (possibly end) a Snowdonian yomp."
• "The location is really picturesque and convenient to town and there's a nice park in the back looking out over the lake and the mountains."
• "Stayed purely for the bunkhouse. Had a 6-bed room all to myself, so enjoyed that."
• "Great rustic style pub."
• "Great location with a nice pub downstairs."
• "Nice friendly environment, reasonable prices and real ale."

Cons:

• "Majority of the bunk beds were falling apart, no ladders, bars falling out, and the mattresses were flat and had springs poking out."
• "The bed sheets were dirty, the springs in the mattresses were all broken, one mattress was completely split down the side which exposed the springs inside, the floor was disgustingly filthy with bits dirt everywhere so clearly had not been hoovered in months if not more."
• "The whole experience of this hostel was terrible."
• "The place was dirty, the (basic) dinner was burned, the Wifi didn't work and the standard of accommodation was spartan even for a bunkhouse."
• "The rooms were adequate although the mattresses could do with being updated."
• "The bunkbeds in our room were very rickety with thin uncomfortable mattresses."
• "If you have any interest in hiking or the outdoors then AVOID THIS PLACE. They appear to have ZERO INTEREST in taking care of their customers."