Brown and Merry Estate Agents Chesham Reviews Summary

Professionalism and Customer Service

Pros:

• "Jake was professional, honest and transparent. Really refreshing to see and he has literally answered every question we have had."
• "Loryn and Jake at Brown and Merry estate Agents in Chesham are one of the most professional letting agents we have come across."
• "James Gibson was a Godsend who was tactfully recommended by Charmaine at a time when my husband and I were suffering from mortgage broker fatigue!"
• "Charmaine has been superb in steering things along the way and it has been a supportive and superbly helpful throughout the process."
• "Perry, Chris & James were super efficient and kept me well updated of the status, from time to time."
• "James Beasant was the best we had by a mile and there was no doubt about choosing Brown & Merry."
• "James and the team at the Chesham branch have been absolutely amazing throughout the sale of my mum's house."
• "Sean and Ben have been brilliant; going far and beyond expectations."

Cons:

• "This office has shown nothing but a lack of care and consideration for both landlord and tenant. Their communication is appalling."
• "Avoid at all costs. We have rented properties with estate agents before but never had a bad experience until Brown & Merry."
• "Instead of delivering good customer service, I was abruptly told contradicting information."
• "Very poor letting service, charged me for a check in inventory which wasn't provided to me until 6 months into the tenancy (void)."
• "This company is job only cheat people, i rent it flat from them i had lots of problem from them after you sign contract and give your money they wont help you for anything."

Efficiency and Speed

Pros:

• "Moved into a rental in Chesham using Brown & Merry. All in all, we moved in 2 and a half weeks after having first seen the property advertised - so service offered was fast."
• "Loryn recently let my property for me, after meeting with several agents I felt confident in her hands, she found me a great new tenant quickly."
• "Finally have completed the sale of my property in Chesham. It was a roller coaster of almost there, but this year was the year obviously."
• "We just got the keys to our first home last week and had a great experience with Sean and the team at Brown and Merry."
• "Amazing company I have let my property with them for 2 years now and have never had a problem, always happy to help and very polite."

Cons:

• "Have taken more than a month to release deposit which has been agreed by all parties to be released."
• "I tried to get my deposit nearly 3 month my landlord is confirm everything, still they don't want give my deposit back to me."
• "I had a very poor experience when Megan was working there. After she left everything was a disaster. 2 months waiting for the deposit."

Communication and Support

Pros:

• "Jake made sure we were happy and answered any concerns we may have had."
• "James went above and beyond his duty by liaising with the seller’s estate agent, solicitors and the mortgage provider."
• "Perry went the extra mile(literally) to handover the keys personally at my residence as the Chesham branch was quite far from where I live."
• "I was impressed by Loryns level of communication and the way in which she kept me informed throughout the process."

Cons:

• "The lack of professionalism has caused so much unnecessary stress for both my husband and I as well as the tenants."
• "Everything changes once you have signed on the dotted line with these people. Don't make the same mistake we made - stay away from Brown & Merry."